Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cedeshia Clark

Memphis,TN

Summary

Dynamic customer service professional with extensive experience at the IRS, adept at conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and effective problem resolution. Proficient in CRM systems and data entry, consistently delivering positive outcomes in high-pressure environments.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Efficient Customer Service Representative with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Qualified CSR with solid background in providing compassionate and attentive care to clients. Proven ability to manage daily activities and support physical and emotional well-being. Demonstrated reliability and adaptability in handling diverse caregiving tasks and nurturing environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with providing compassionate care and support to individuals with diverse needs. Utilizes effective communication and problem-solving skills to enhance patient well-being. Track record of building trusting relationships and adapting to changing care requirements.

Security professional with strong experience in maintaining safe environments and preventing unauthorized access. Demonstrated ability to handle emergencies calmly and efficiently while collaborating with team members to achieve security goals. Reliable and adaptable, showcasing proficiency in surveillance, incident reporting, and conflict resolution.

Experienced with maintaining secure premises and ensuring safety protocols. Utilizes effective communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Internal Revenue Service, IRS
11.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Private Caregiver

Taresa Ladley
10.2018 - 11.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living activities for improved quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.

Medical Assistant

North Memphis Medical Clinic
05.2018 - 06.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Prepare and administer medication as directed by a physician.

Unarmed Security Guard

G4S Secure Solutions
08.2016 - 04.2017
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.

Customer Service Representative

Family Dollar
04.2016 - 08.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate Degree in Medical Assiting -

Remington College
Memphis, TN
04-2023

MEDICAL ASSISTANT -

Remington College
Memphis
10-2018

High School Diploma -

Bolton High School
Arlington, TN
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Call center operations
  • Appointment scheduling
  • Paperwork processing
  • Product knowledge
  • Team development
  • Microsoft PowerPoint
  • Documentation
  • Data collection
  • Building rapport
  • Clerical support
  • Filing
  • Multi-line phone talent

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved Medical Assistant Diploma by completing Medical Assisting Program with accuracy and efficiency.
  • Documented and resolved Results which led to efficient solutions.

Certification

  • Memphis, TN, Remington College - 2019
  • BLS Remington College-2018
  • CPR Remington College-2018
  • Diploma Remington College-2018
  • Associate Degree Remington College-2023

Timeline

Customer Service Representative

Internal Revenue Service, IRS
11.2021 - Current

Private Caregiver

Taresa Ladley
10.2018 - 11.2021

Medical Assistant

North Memphis Medical Clinic
05.2018 - 06.2018

Unarmed Security Guard

G4S Secure Solutions
08.2016 - 04.2017

Customer Service Representative

Family Dollar
04.2016 - 08.2016

Associate Degree in Medical Assiting -

Remington College

MEDICAL ASSISTANT -

Remington College

High School Diploma -

Bolton High School