JENNIFER BOWERS
Norton,MA
Summary
Experienced and detail-oriented data entry clerk with over a decade of expertise in organizing and proofreading data. Efficiently handles word processing tasks and provides comprehensive office administration support for seamless operations. Committed team player dedicated to supporting group efforts and consistently meeting critical deadlines.
Overview
2025
2025
years of professional experience
Work History
Quality Assurance
Coastal Medical
- Reviewed patient documents received from hospitals, such as emergency room visit summary/discharge summary, urgent care visit summary, minute clinic visit summary, etc
- Followed up with patients to ensure all PCMH protocols were being followed
- After speaking with the patient discharged from a medical facility outside ours, the patient would be directed to the nurse care manager, the pharmacy department, or a scheduled visit with their physician to provide complete follow-up care
- Reviewed reports of patient names for people who were missing testing, such as colonoscopies, mammograms, incomplete blood work, or other incomplete imaging that had been previously ordered
- Dictated meeting notes that would then be shared among the team
Medical Records Coordinator
Coastal Medical
- Records requests were received through email/letter/certified mail
- Electronically processed the collection of the records
- Arranged for the delivery/pick up of processed records
Medical Secretary
Coastal Medical
- Answered high volume of 100+ calls daily and managed all calls under 4 minutes per office policy/expectations
- Verified patient demographics, insurance information and all other documents related to health and HIPPA
- Assisted with the request of documents such as immunizations and 'Well Child check' forms for school registration
- Trained in EMR systems Practice Partner and eClinicalWorks
- Prior authorizations with insurances for health coverage on procedures and medications
- Assisted with referrals to specialist
- As a part of the patient centered medical home (PCMH), assisted with the booking of specialist appointments and sometimes ride arrangements for the patients to ensure they would be able to get to the appointments
- Received calls and forwarded messages for prescription requests
- Called prescriptions into the pharmacy as the doctor/Nurse Practitioner instructed
- Documented everything according to HIPPA requirements and maintained confidentiality by following HIPPA requirements
Account Manager
Staffing Agency
07.2023 - 03.2024
- Review the client's needs and ensure all submittals meet client specifications and requests
- Maintain communication with clients to ensure all workers are meeting expectations
- Closely monitor candidates on assignment at the clients to ensure attendance and call-out protocols are followed
- Review and maintain client contracts to keep all yearly requirements and all required documentation on file
- 24-hour on-call services for clients that operate after standard business hours
- Documentation and follow-up of all injuries obtained on-site
Safety Ambassador
Staffing Agency
03.2023 - 03.2024
- Interoffice communication to collect bi-weekly safety appraisal reports from 3 regional branches
- Attend monthly safety meetings where concerns and claims are discussed
- Monthly meeting minutes are translated and summarized for intraoffice distribution
- Intraoffice tracking and collection of yearly Work Site Evaluations for all active client accounts in the assigned region
- Tracking of all injury reports and corresponding documents in the assigned region to ensure proper documentation and completion
Administrative Assistant
Staffing Agency
11.2022 - 03.2024
- Answer calls and relay messages to the correct recipient
- Assist applicants in the completion of their applications
- Utilize translation services to communicate with individuals when there are language barriers
- Assist applicants in completing the Equifax online application
- Follow up with candidates to ensure their application is current and their availability is accurate
- Obtain and assist with resumes as needed
Seasonal
Blueview Nursery
03.2022 - 11.2022
- Entered codes for items being purchased into an electronic system
- Completed transactions by collecting cash, checks, credit cards, or gift certificate payments
- Noted on invoices if items were taken, arranged for pickup, or held for future purchases
- Monitored the departure of loaded trucks to ensure payment for all loaded products
- Printed and collected invoices for purchases made
- Answered calls and directed them to the correct recipients
- Took information for sales personnel and confirmed inventory upon request
- Counted the cash drawer at the beginning and end of the shift
- Shared registers with co-workers for coverage
- Painted letters for the business sign
- Cleaned windows and maintained a clean work environment
- Radioed for sales personnel when a customer presented with a need
- Used judgment to determine staff personnel availability
- Radioed for sales personnel when their client truck presented for purchase placement/pick up
Document Management
Coastal Medical
10.2008 - 11.2020
- Received patient documents electronically
- Reviewed the document to determine the type of document and then filed it in the correct folder of the correct patient's EMR (electronic medical record)
- Assigned documents to specific recipients, each one varying based on which practice the patient attended
- Each department member processed approximately 150 documents a day; in a team of 8, each of us managed the documents for two medical offices and provided each other with coverage, so we had to know everyone else's recipient list as well as our own
- Selected from team to run and manage reports that noted how many documents each worker processed, daily and weekly, and how many documents were in the inbox at the end of the day
- Selected from the team to run a monthly report for management to review
Education
ASSOCIATES DEGREE - Life Science; Biology
BRISTOL COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - AP Medical Illustration, AP Art History
HIGH SCHOOL OF ART AND DESIGN
06.2005
Skills
- Fluent in Spanish
- Microsoft Office Suite
- Electronic Medical Records
- Customer Service
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- File Management
- Customer Service-Oriented
- Maintains confidentiality
- Office Administration
- Document Preparation
- Quality Assurance
- Data Integrity
- Data Verification Expertise
- Report Analysis
- Project Management
- Strong interpersonal skills
- Fast Typing Speed
- Filing and data archiving
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Staffing Agency
07.2023 - 03.2024
Safety Ambassador
Staffing Agency
03.2023 - 03.2024
Administrative Assistant
Staffing Agency
11.2022 - 03.2024
Seasonal
Blueview Nursery
03.2022 - 11.2022
Document Management
Coastal Medical
10.2008 - 11.2020
HIGH SCHOOL DIPLOMA - AP Medical Illustration, AP Art History
HIGH SCHOOL OF ART AND DESIGN
Quality Assurance
Coastal Medical
Medical Records Coordinator
Coastal Medical
Medical Secretary
Coastal Medical
ASSOCIATES DEGREE - Life Science; Biology
BRISTOL COMMUNITY COLLEGE
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