Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Cedone Buñag

COMPUTER TECHNICIAN
Vallejo,CA

Summary

Dynamic Patient Service Representative Team Lead at Quezon Medical Center, adept at enhancing patient satisfaction through exceptional customer service and efficient insurance verification. Proven ability to streamline processes, reduce wait times, and foster team collaboration, while demonstrating strong problem-solving skills and meticulous attention to detail in high-pressure environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
15
years of professional experience

Work History

Patient Service Representative Team Lead

Quezon Medical Center
06.2023 - Current
  • Developed strong relationships with insurance providers leading to more efficient claim processing.
  • Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
  • Coordinated closely with nursing staff to prioritize room assignments based on individual patient needs.
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
  • Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
  • Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.


Housekeeping Supervisor

Quezon Medical Center
01.2019 - 07.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Regularly monitored employees'' adherence to hospital policies and procedures, ensuring consistent application of brand standards across the department.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.

Warehouse Supervisor

Quezon Medical Center
07.2013 - 01.2019
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Managed merchandise inventory transactions.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Administrative Aide

Provincial Government of Quezon Province
07.2010 - 01.2013
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Contributed to a positive work environment by providing professional assistance to colleagues when needed.
  • Enhanced team productivity with thorough record-keeping and timely correspondence management.
  • Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
  • Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
  • Facilitated smooth transitions during staffing changes with efficient onboarding procedures for new hires.
  • Supported human resources initiatives by assisting with recruitment efforts, employee evaluations, and policy enforcement.
  • Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
  • Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
  • Streamlined inventory control processes with accurate record-keeping practices for supply ordering and usage monitoring.
  • Boosted team morale by organizing events that fostered camaraderie among staff members in the workplace.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Diploma - Computer Electronics And Technologies

STI College
Makati City, Philippines
03-2008

High School Diploma -

Peninsula Academy
San Francisco, Quezon, Philippines
03-2003

No Degree - Elementary Education

Antipolo Lady of Lourdes School
Antipolo, Rizal, Philippines
03-1998

Skills

  • Patient data entry
  • Client support
  • Strategic problem assessment
  • Effective multitasking
  • Collaborative teamwork
  • Effective team leadership
  • Effective verbal communication
  • Data gathering
  • Effective time management
  • Dedicated work ethic
  • Analytical problem-solving
  • Composed and effective in high-pressure situations
  • Strong verbal communication
  • Clear communication
  • Flexible problem-solving
  • Strategic decision-making
  • Problem-solving expertise
  • Technical problem-solving
  • Patient registration

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Healthcare benefitsCareer advancementFlexible work hoursPaid sick leave4-day work week401k matchPaid time offWork-life balanceWork from home optionTeam Building / Company RetreatsCompany CulturePersonal development programs

Timeline

Patient Service Representative Team Lead

Quezon Medical Center
06.2023 - Current

Housekeeping Supervisor

Quezon Medical Center
01.2019 - 07.2024

Warehouse Supervisor

Quezon Medical Center
07.2013 - 01.2019

Administrative Aide

Provincial Government of Quezon Province
07.2010 - 01.2013

Diploma - Computer Electronics And Technologies

STI College

High School Diploma -

Peninsula Academy

No Degree - Elementary Education

Antipolo Lady of Lourdes School

Similar Profiles

CREATE PROFILE