Cedric Alexander
Laveen,Arizona
Summary
With 16+ years of sales experience, I am a dynamic professional skilled in building strong client relationships and delivering exceptional customer service. My communication skills are top-notch, enabling me to effectively articulate ideas and energize individuals. Results-oriented, I have a proven track record of cultivating partnerships, driving business growth, and maintaining high levels of customer satisfaction. My unparalleled passion for developing relationships and contributing to company success makes me an invaluable asset to any organization.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Paralegal/Debt Negotiator
McCarthy Law
05.2019 - Current
- Researched and analyzed client financial data to identify optimal negotiation strategies.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans
- Developed tailored repayment plans aligned with clients' financial situations and goals.
- Evaluated the impact of proposed settlements on clients'' long-term financial health before finalizing agreements, ensuring their best interests were protected.
- Reconciled 150-200 accounts monthly
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved..
- Streamlined internal processes, enhancing efficiency and productivity in handling client cases.
- Strengthened relationships between clients and creditors through transparent communication and effective problem-solving techniques.
- Answered over 25-50 customer communications per day via telephone and email.
- Educated clients on their rights and options within debt resolution frameworks.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Legal Debt Negotiator
Freedom Debt Relief
09.2009 - 04.2019
- Analyze debt portfolio for at-risk litigation accounts
- Formulate financial strategies/budgets to reconcile accounts
- Reconciled 200 accounts monthly
- Determine proper placement of accounts when unable to reconcile
- Work with Accounting/Customer Service Department to expedite the reconciliation process
- Reviewed legal documents for compliance
- Responsible for effectively communicating negotiated terms and compliance penalties with clients
- Manage client service request
- Conducted creditor follow up calls/emails
- Documented agent, creditor & client interactions
- Use independent judgment to resolve client/creditor escalated issues
- Work on special projects as requested
Senior Online Admission Recruiter
Everest College Online
03.2006 - 09.2009
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted in-depth interviews to assess candidate qualifications and cultural fit within educational environment.
- Made 125 outbound calls daily with the goal of acquiring new business, increase customer satisfaction and retention
- Collected, verified and prepared enrollment documents to finalize the client’s admission process
- Facilitated sales meetings, provided resources and assisted new hires in transitioning from sales training to the sales floor
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Actively communicated with various departments throughout the recruiting process to achieve monthly production goals
Education
Master of Management - Organizational Management
University of Phoenix
Phoenix, AZ01.2006
MBA - Business Administration And Management
University of Phoenix
Phoenix, AZ01.2004
Bachelor of Criminal Justice - Law
Auburn University At Montgomery
Montgomery, AL01.2001
Skills
- Customer-focused service
- Effective Communication skills
- Effective listening
- Driven and independent
- Data management
- Effective time management
- Sales expertise
- Proficient in managing multiple tasks
- Strong attention to detail
- Legal research
- Proficient in MS office
- Legal adherence
Certification
Paralegal Certification
Notary Public
Timeline
Paralegal/Debt Negotiator
McCarthy Law
05.2019 - Current
Legal Debt Negotiator
Freedom Debt Relief
09.2009 - 04.2019
Senior Online Admission Recruiter
Everest College Online
03.2006 - 09.2009
Master of Management - Organizational Management
University of Phoenix
Bachelor of Criminal Justice - Law
Auburn University At Montgomery
MBA - Business Administration And Management
University of Phoenix