Cedric Burks

Work History

Lawn Care Specialist

Trugreen Limited Partnership

Lewisville, TX

09.2021 - Current

Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
Developed lasting customer relationships and grew network over time.
Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
Diagnosed lawn and garden issues and recommended targeted solutions.
Applied pest control substances to eradicate weeds and other pests affecting plant life.

Social Media Manager

Ventrix Real Estate

Frisco, Texas

05.2020 - 10.2021

Increased customer engagement through social media.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Analyzed and reported social media and online marketing campaign results.
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Created videos and managed YouTube channel to strengthen company reputation.
Identified target market and key segments through in-depth analysis of markets and related trends.

Manager of Operations

College Hunks Hauling Junk and Moving

McKinney, TX

11.2018 - 03.2020

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Partnered with vendors and suppliers to effectively manage and budget.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Reviewed shift reports to understand current numbers and trends.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Behavior therapist/Residential Advisor

North Texas Job Corps

McKinney, TX

03.2018 - 11.2019

Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
Implemented educational programming by teaching self-help, communication and personal care skills.
Implemented exercises to enhance client emotional and physical well-being and improve functional skills.
Attended ongoing professional development training programs and industry seminars to remain current on treatments and techniques.
Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.

Sales Associate/Customer Service Specialist

Nike

11.2017 - 01.2018

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Loaded and unloaded merchandise using ladder and pallet jack.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Youth Sport Director/Cordinator

I9 Sports Organization

Frisco, TX

09.2017 - 01.2018

Assigned work to staff, set schedules and motivated strong performance in key areas.
Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Inspected equipment and facilities for signs of wear or damage impacting safety.
Established vendor relationships to access timely services in support of events.
Improved recreational programming based on feedback from customers and employees.
Led efforts to conceive, develop and execute thematically aligned entertainment programming.
Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
Administered First Aid and CPR to participants in distress.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Supervisor- Youth Specialist II

G4S Academy

07.2016 - 08.2017

Facilitated group sessions and provided one-on-one support.
Planned and executed activities to promote skill and talent development.
Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
Maintained safety and security of youth under care.
Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
Delivered youth transitional assistance in areas of education, life skills and career development.
Developed individual and group programs to encourage prosocial behaviors.
Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
Designed individualized independent youth living plans to help youngsters learn self-reliance.
Coordinated transitional services for youth of diverse backgrounds.
Guided youths through admission and orientation tasks to speed up enrollment processes.
Maintained documentation and records of training activities and group events for review by Supervisor.
Interviewed clients and family members to obtain key information for case planning and management.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.

Mental Health Associate

Oak Plains Academy

01.2015 - 07.2015

Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
Observed and monitored client behavior and responses to treatment.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Encouraged patients to discuss experiences in group and individual settings.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Summary

Overview

Work History

Lawn Care Specialist

Social Media Manager

Manager of Operations

Behavior therapist/Residential Advisor

Sales Associate/Customer Service Specialist

Youth Sport Director/Cordinator

Supervisor- Youth Specialist II

Mental Health Associate

Education

High School Diploma -

No Degree - Human Development And Family Studies

Skills

Timeline

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