Cedric Gibson
Bayshore,NY
Summary
Senior communications executive with broad experience leading strategic communication functions for a high-profile arena. Advisor to Corporate Executives linking business objectives to brand positioning, messaging, crisis communications, and media relations strategies. Passionate and fiercely committed leader dedicated to enhancing the guest experience through direct personal contact. Proven ability to engage and inspire staff and co-workers to create a unique personal experience for each guest ensuring a positive unforgettable encounter. Knowledgeable, diligent and forward-thinking Director of Security focused on optimizing protections for individuals and assets. Integrates new and improved strategies and technologies to better meet company's needs with minimal operational disruption. Reviewed processes continuously to identify and correct deficiencies.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Director of Security Operations
Fotografiska Museum New York
New York, NY
10.2019 - Current
- Developed and implemented security policies, procedures, and best practices to ensure the safety of all personnel.
- Created and maintained a safe working environment by implementing access control measures and conducting regular risk assessments.
- Provided technical support to staff on security systems such as CCTV, alarm systems, firewalls.
- Managed security operations budget and liaised with vendors for procurement of necessary equipment.
- Maintained records of incidents related to security breaches or threats and reported them to management in a timely manner.
- Conducted investigations into suspicious activities or potential threats in order to prevent any untoward incident from happening.
- Supervised the installation of new security systems at various locations across the organization.
- Monitored real-time surveillance footage from multiple cameras located throughout the premises.
- Ensured compliance with applicable laws, regulations, standards, guidelines pertaining to physical security.
- Ensured compliance with applicable laws, regulations, standards, guidelines pertaining to physical security.
- Coordinated with other departments for implementation of emergency response plans in case of any breach or threat.
- Assessed existing operational processes and identified areas for improvement in terms of physical infrastructure.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of House Operations
Radio City Music Hall
New York
02.2015 - 02.2017
- Managed several departments including Security, Guest Relations & Tours, with the responsibility of training, hiring, and supervising 350-400 employees annually
- Monitored an overall operating budget of $1.7 million dollars
- Consistently reduced costs annually by 10-15% while staying under budget
- Coordinated interactive customer service training to ensure efficient operation and to promote patronage of theater, including employee incentives, hiring, training and staffing to meet customer service needs of operation
- Conducted 'Verbal Judo' classes, training 350 personnel in life changing skills to prevent potential conflicts from escalating out of control
- Designed operational procedure manuals for each department under my jurisdiction
- Responsible for the overall building ADA compliance working in conjunction with the Facility division
- Updated organizational policies in accordance with ADA protocols
- Spearheaded the overhaul of the Security ingress and egress procedures and physical security infrastructure to include specialized body scanning and situational awareness training
- Pinpointed deficiencies in the department, boosting security productivity by 25%.
Director, Guest Relations
Radio City Music Hall
New York
06.2005 - 02.2015
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Efficiently resolved problems and concerns to the satisfaction of all involved parties
- Conducted weekly trainings for 30 supervisors and 200 employees
- Distributed information and responded to questions from managers, clients, customers, and the general public
- Monitored an overall operating budget of $500,000
- Along with Director of House Operations, reduced costs by 10%, while staying under budget.
Manager, Guest Relations
Radio City Music Hall
New York
02.1995 - 06.2005
- Supervised up to 50 employees per shift while ensuring all company standards were met
- Served as the point person in Guest Relations making operational decisions within the department
- Resolved conflicts with employees as well as guests
- Trained employees in the importance of demonstrating excellent verbal skills and communication establishing a long-lasting rapport with guests.
Supervisor, Guest Relations
Radio City Music Hall
New York
07.1991 - 02.1995
- Responsible for 20 frontline employees, maintained a strong commitment to the highest level of guest relations and customer service
- Enforced departmental policies/procedures with fairness and consistency and the ability to multitask, problem-solve and make decisions in a timely manner
- Continuously provided flexible availability including evening, weekends, and holidays.
Usher, Guest Relations
Radio City Music Hall
New York
07.1988 - 07.1991
- Greeted and interacted with guests in a friendly, courteous, responsive and accurate manner; assisted guests with locating assigned seating within the venue; provided administrative support to higher level management staff; performed related tasks within area of assignment.
Education
Bachelor of Arts, Business -
City College, City University of New York
01.1995
Skills
- Outstanding Communication Skills
- Punctual and Dependable
- Attentive to Detail
- Keen Analytical Abilities
- Creative in Problem Solving & Conflict Resolution
Leadership Highlights
- Team Certified Alcohol Awareness Trainer: Conducted informational seminars, as well as setting the minimum standards for and certifying schools to provide ATAP (Alcohol Training Awareness Program) training. These programs help licensees to comply with the Alcohol Beverage Control Laws and emphasize how to stop underage drinking and sales to intoxicated persons. Trained to enforce the goal of providing a safe environment at licensed establishments as well as preserve the health, safety and welfare of the citizens in our communities.
- Active Shooter Training: Organized AST training for over 350 frontline employees, 200 union personnel and 80 managers.
Certification
- NYS Security License
- CPR Certification
- F07 Certificate of Fitness Fire and Emergency Drill Instructor
References
References available upon request.
Timeline
Director of Security Operations
Fotografiska Museum New York
10.2019 - Current
Director of House Operations
Radio City Music Hall
02.2015 - 02.2017
Director, Guest Relations
Radio City Music Hall
06.2005 - 02.2015
Manager, Guest Relations
Radio City Music Hall
02.1995 - 06.2005
Supervisor, Guest Relations
Radio City Music Hall
07.1991 - 02.1995
Usher, Guest Relations
Radio City Music Hall
07.1988 - 07.1991
Bachelor of Arts, Business -
City College, City University of New York
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