Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Cedric Harrison

CA

Summary

Hardworking Automotive Technician with over 10 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

8
8
years of professional experience

Work History

Automotive Technician

RPM Auto Parts
Stockton, CA
02.2019 - Current
  • Explained estimates and determined repair timelines to manage customer expectations
  • Kept detailed records of all purchases, titles, and sales
  • Instructed and coached over 30 junior employees on how to perform various types of car and light truck repairs and maintenance
  • Oversaw and mentored 30 team members, as well as facilitated daily service operations to drive business growth
  • Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed.

Forklift Operator

Epic Personnel Partners, LLC
Manteca, CA
01.2020 - 04.2022
  • Unloaded incoming materials from trucks and rail cars and moved them to staging area
  • Received, stored, and shipped products in safe and efficient manner
  • Increased team efficiency by 80% using forklifts, cranes, and other equipment to move materials
  • Communicated with floor managers to determine merchandise placement
  • Was in charge of transporting inventory items to their proper locations
  • Took orders from storage, wrapped them up, and staged them for shipping
  • Organized and secured stored materials and parts in designated area.

Shift Manager/Key Holder

Foot Locker
Pleasanton, CA
06.2017 - 02.2019
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Developed professional relationships to improve retention of key customers by 80%.

Retail Sales Specialist

O'Reilly Auto Parts
Oakland, CA
08.2016 - 02.2017
  • Stayed on top of changes to store products and promotions to maintain and increase strong sales.
  • Was responsible for opening and closing store on my own when necessary, as well as preparing nightly bank drop with the manager
  • Tightened security around the store to reduce shrinkage and theft
  • Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
  • Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction.

Education

GED -

Amador Valley High School
Pleasanton, CA
05.2013

Some College (No Degree) - Business Administration And Management

Chabot College
Hayward, CA

Skills

  • Time Management
  • Work Area Cleanliness
  • Customer Service
  • Electrical System Maintenance
  • Work Planning and Prioritization
  • Valid Driver's License

Timeline

Forklift Operator

Epic Personnel Partners, LLC
01.2020 - 04.2022

Automotive Technician

RPM Auto Parts
02.2019 - Current

Shift Manager/Key Holder

Foot Locker
06.2017 - 02.2019

Retail Sales Specialist

O'Reilly Auto Parts
08.2016 - 02.2017

GED -

Amador Valley High School

Some College (No Degree) - Business Administration And Management

Chabot College

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Cedric Harrison