Cedric Hill
Grand Prairie,TX
Summary
Dynamic professional with a proven track record in Claims Processing Expertise and Effective Relationship Management at Goosehead Insurance. Achieved an accounts receivable rate below 3% over eight months by leveraging Salesforce and SAP for enhanced oversight. Demonstrates exceptional analytical problem-solving and client interaction skills, driving consistent client satisfaction and operational excellence. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Administrator
Goosehead Insurance
07.2024 - Current
- Support clients by communicating with them to understand their insurance needs.
- Provide guidance on insurance options and supporting clients by removing all barriers to ensure end-to-end resolution with all matters, such as servicing, billing, and maintenance of home and auto policies.
- Upsell additional products, when appropriate.
- Ensure accurate and effective data entry of client information.
- Researched and analyzed claim information to determine validity of coverage.
- Resolve complex client issues and complaints to prevent cancellation.
Accounts Receivable Coordinator
Trinity Rail
05.2023 - 05.2024
- Ability to apply fundamental accounting knowledge to daily transactions.
- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
- Employ Salesforce, Qlik, and Oracle for transaction monitoring and internal updates, maintaining accurate records for delinquency tracking and account data.
- Reviewed customer accounts and updated payment information as needed.
- Prepared invoices for customers and tracked payments to ensure accuracy.
- Assisted in resolving customer billing disputes, credit issues, and discrepancies.
- Proven ability to drive consistent and effective processes.
- Results, data, and metrics-driven results.
- Ability to multitask, prioritize, and manage time effectively.
Case Manager
Sedgwick
07.2021 - 05.2023
- Managed communication among manufacturers, dealers, and customers to resolve complex vehicle issues, ensuring a clear and efficient process.
- Administered case settlements and resolutions within the buyback programs, accurately calculating financial outcomes for clients.
- Maintained and strengthened customer relationships, upholding brand confidence and trust through proficient claims management.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Accounts Receivable Coordinator
Cintas
01.2016 - 07.2021
- Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet.
- Accuracy and attention to detail, while exhibiting excellent internal and external customer service skills.
- Generated billing invoices and adeptly navigated customer issues, preserving account consistency and mitigating disputes.
- Accurately processed and recorded payments within the SAP and AS400 systems, lauded for maintaining an accounts receivable rate at or below 3% over an eight-month period.
- Reviewed customer accounts and updated payment information as needed.
- Prepared invoices for customers and tracked payments to ensure accuracy.
- Assisted in resolving customer billing disputes, credit issues, and discrepancies.
- Ability to use confidential information in a professional manner to achieve collections targets/goals.
- Streamlined collection efforts for over 600 accounts.
- Facilitated communication between customers and company through weekly conference calls and email interactions.
Claims Adjuster
State Farm
02.2015 - 12.2015
- Investigated auto insurance claims, evaluating injuries and property damage to determine compensation and reserve funds in accordance with policy limits.
- Handled the claims resolution process from initiation to closure, maintaining effective communication with involved parties such as claimants, legal counsel, medical personnel, and repair shops.
- Recommended claim payments or rejections based on findings
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Analyzed various sources like police reports and medical records for claim verification.
- Determined best strategies through evaluation of precedents and regulations
- Reviewed medical records, police reports and other documents related to claim investigations.
Collateral Document Specialist
BNY Mellon
11.2011 - 02.2015
- Devised and executed a strategic process improvement plan, enhancing operational standards and adherence to compliance regulations, particularly aligning with Ginnie Mae requirements.
- Administered accurate recording of essential mortgage documentation for smooth procedures
- Prepared documents for scanning and indexing into the document management system.
- Created templates to standardize document formatting and layouts.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
Education
Associate’s - Business Administration
KCK Community College
01.2010
Liberal Arts Studies -
Ottawa University
01.1986
Some College (No Degree) - Liberal Arts
University of Kansas
Skills
- Customer Relationship Management
- Invoice Management
- Accounts Receivable Oversight
- Claims Processing Expertise
- Client Account Management
- Effective Relationship Management
- Experience in Settlement Processes
- Salesforce Proficiency
- SAP Application Knowledge
- Qlik Data Analysis
- Skilled in Oracle Systems Management
- Microsoft Office Proficiency
- Regulatory Analysis
- Time Management Focused
- Client Interaction
- Accuracy Assessment
- Claims Management
- Knowledge of Insurance Products
- Analytical Report Development
- Effective Communication
- Complaint Resolution
- Analytical Problem-Solving
Certification
- Microsoft Office Product Proficiency, Word, Excel
- Obtained Property & Casualty License for 13 states
Accomplishments
- Over 20 accolades for being in the top 10% in AR for the facility
- 8 consecutive months of 3% or lower AR percentage
- Certifications in SAP, AS400, Oracle, Qlik and Salesforce
Timeline
Claims Administrator
Goosehead Insurance
07.2024 - Current
Accounts Receivable Coordinator
Trinity Rail
05.2023 - 05.2024
Case Manager
Sedgwick
07.2021 - 05.2023
Accounts Receivable Coordinator
Cintas
01.2016 - 07.2021
Claims Adjuster
State Farm
02.2015 - 12.2015
Collateral Document Specialist
BNY Mellon
11.2011 - 02.2015
Associate’s - Business Administration
KCK Community College
Liberal Arts Studies -
Ottawa University
Some College (No Degree) - Liberal Arts
University of Kansas
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