CEDRIC HOLLIS
San Antonio
Summary
Several years of diverse and responsible experience in Criminal Justice and Behavioral Management. Specific knowledge consists of collecting, organizing and analyzing information about individuals through records, tests, interviews and professional sources to appraise their interests, needs, aptitudes, abilities and personality characteristics for establishing goals, developing plans and coordinating service delivery.
Overview
14
14
years of professional experience
Work History
Insurance Claims Adjuster
USAA
01.2023 - Current
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
Parole Officer I
Texas Department of Criminal Justice
05.2021 - Current
- Trained 15 new employers and educated them on benefits of hiring ex-felons. Resulting in 93% employment rate for clients within a 60-day period.
- Held and monitored 30% above the average caseload of 22 adult offenders.
- Conduct and average of 75 interviews, mediation and interventions on a monthly basis. Resulting in 92% client compliance.
- Obtain, monitor and track all offender information through a state-wide Database and GPS tracking software daily.
- Improved client filing system by compiling and inputting all communications through Texas Department of Criminal Justice Intranet, Microsoft Office and Microsoft Excel. Resulting in 90% client files converted to a completely paperless filing system.
- Conduct and schedule an average of 78 visits and meetings with offenders, court officials and correctional personnel monthly.
Case Manager
Thomas J. Henry Injury Attorneys
09.2020 - 05.2021
- Interact daily with over 200 assigned clientele and Potential New Clients (PNC) to understand their needs which will provide more clarity for assigned attorney directions
- Interacted daily with claim adjusters from over 60 different insurance companies.
- Quickly and efficiently set up auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/Medical Payment (Med Pay) claims daily
- Ensure clientele are receiving medical treatment if necessary and proper policies are being followed
- Provide daily contact to all clients and potential new clients both in person and over phone
- File management encompassing keeping file organized and filing mail/faxes daily
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
Office Assistant
RopeSmart
07.2019 - 07.2020
- Oversaw sales and shipping of rodeo equipment in the United States, Canada, Australia, and several military bases located abroad.
- Filled order request and collected billing from major chain stores such as Boot Barn, National Ropers Supply, and C-A-L Ranch
- Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax.
- Help prepare reports, presentations, and data to increase shipping and sales production by 60%.
- Manage and maintain files, records, and correspondence for meetings
- Type documents, drafts, and reports
- Prepare information and research for executive needs
Investigator II
CPS, Protection Services
06.2017 - 05.2019
- Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation
- Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children on over 40 cases.
- Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect
- Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation
- Assesses child safety and takes the necessary actions to protect the child as appropriate
- Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner
- Gather family and kinship information to support the child in a placement, should the child be placed in DFPS custody
- Boosted productivity by training and guiding 11 employees.
Classification Officer/Case Manager
Corporations of America
08.2011 - 06.2017
- Interviewed 200 inmates and prepared classification and progress reports.
- Counseled and referred inmates to treatment and program services.
- Audited inmate files to verify accuracy and completeness.
- Supervised and evaluated inmate progress and identified inmate's needs.
- Maintained inmate information in department offender database.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Managed team of 50 employees, overseeing hiring, training, and professional growth of employees.
Education
CIMS (Central Inmate Monitoring System) UDC (Unit Disciplinary Committee) SENTRY Access - undefined
Certified user of -
M.S - Criminal Justice
Troy University
Troy, Alabama2007
B.S - Criminal Justice, Human Resources
Troy University
Troy, Alabama2005
Skills
- Child abuse clearance
- Drug diversion understanding
- Risk and needs assessments
- Security clearance
- Crisis intervention techniques
- Group therapy
- Supervising residents
- Court procedures
- Interviews
- Interviewing expert
Timeline
Insurance Claims Adjuster
USAA
01.2023 - Current
Parole Officer I
Texas Department of Criminal Justice
05.2021 - Current
Case Manager
Thomas J. Henry Injury Attorneys
09.2020 - 05.2021
Office Assistant
RopeSmart
07.2019 - 07.2020
Investigator II
CPS, Protection Services
06.2017 - 05.2019
Classification Officer/Case Manager
Corporations of America
08.2011 - 06.2017
CIMS (Central Inmate Monitoring System) UDC (Unit Disciplinary Committee) SENTRY Access - undefined
M.S - Criminal Justice
Troy University
B.S - Criminal Justice, Human Resources
Troy University
Certified user of -
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