Cedric Ingram
Bedford,VA
Summary
Strong leadership professional with exceptional communication and problem-solving skills to build strong relationships with colleagues and clients, while effectively managing conflicts and finding solutions. With a focus on achieving results and a passion for continuous improvement, to drive positive change and uphold high standards of excellence in any management position.
Overview
29
29
years of professional experience
Work History
Field Supervisor/Safety Instructor
Zum Services
07.2024 - 01.2025
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Cultivated culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Monitored field operations closely to ensure all activities aligned with company's strategic goals.
- Led adoption of new technologies, keeping company competitive and improving service delivery.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Served as a resource for employees seeking guidance on occupational health and safety matters, providing accurate information in a timely manner.
- Promoted a positive safety culture by recognizing employees who demonstrated exceptional commitment to maintaining a safe work environment.
- Collaborated with management to develop policies and procedures that promote a safe working environment for all staff members.
- Improved workplace safety by conducting comprehensive safety training sessions for employees and management.
Patient Representative
Carilion Clinic, Roanoke Memorial Hospital Emergency Department
02.2021 - Current
- Provided customer service to patients and families, provided emotional support during trauma and critical situations
- Provided comfort measures to promote patient comfort and improve the patient experience
- Assisted clinical staff with arranging discharge transportation Assisted with locating lost and found items
- Assisted patients with providing directions and escorting families to various hospital locations
- Documented patient information into electronic medical record
- Assisted charge nurses with patient flow from waiting room and roomed patients
- Rounded on patients in assigned care areas
- Distributed meal trays for patients
- Mentored new hires as a preceptor, worked with potential applicants to provide job shadowing
- Participated in employee resource groups, employee retention committee, education committee and safety committee within the emergency department
Mental Health Skill Builder, Psychosocial Rehabilitation Clinician
EHS-Embrace Healthy Solutions
11.2019 - 02.2021
- Provided mental health services and support to clients in-home and in the community
- Provided skills training in medication compliance, coping skills, effective boundaries, goal setting, anxiety reduction and provided clinical interventions
- Facilitated group skills training by telephone and telehealth
- Created and updated pertinent documentation including daily progress notes, monthly case manager updates and quarterly reports
Mental Health Skill Builder
Strategic Therapy Associates, Inc.
10.2019 - 11.2019
- Provided mental health services to clients and provided clinical interventions
- Wrote clinical documentation including service plans, progress notes and updated clinical documentation
Customer Service Representative
Aerotek Professional Services at Advance Auto Parts
05.2019 - 10.2019
- Answered phone calls supporting store personnel
- Researched vendors and suppliers for hard to find parts
- Provided customer service to callers by phone
- Verified orders placed by store personnel
- Tracked shipments for orders and processed additional orders for customers
Senior Technology Support Analyst
Allstate Insurance Company
06.2008 - 04.2019
- Provided technical support to callers in a call center setting
- Used both technical and soft skills to obtain information and troubleshoot technical issues
- Collaborated with others to promote inclusion building-wide
- Participated in the Solutions Partnership to create a better environment where we can do our jobs effectively
- Attended various seminars, and events to foster better working relationships with co-workers
- Developed Ideas along with the Innovations team and brought suggestions to management improve processes and think differently
- Provided experienced troubleshooting for technical issues, worked technical support tickets, and provided resolutions for a variety of issues involving clients
- Worked on special projects and system upgrades
Technology Support Analyst
Kelly Services at Allstate Insurance Company
06.2007 - 06.2008
- Provided technical support to callers in a call center setting
Bus Operator
Valley Metro
03.2004 - 12.2006
- Drove city bus through city streets and neighborhoods
- Maintained perfect safety record with no preventable accidents
Telephone Sales Representative
HSN
06.2003 - 03.2004
- Answered inbound telephone calls and made additional sales
- Provided information on products and services by telephone
Site Director
YMCA Magic Place
08.1998 - 06.2003
- Provided after-school program for students in schools
- Planned activities and plans for students while in after-school care
- Supervised center staff and provided interviews and training for center staff
- Attended staff meetings after school hours, attended in-service training, managed accounting, and payments for the center
Teaching /Instructional Assistant/School Bus Driver
Roanoke City Schools
10.1995 - 06.2003
- Provided support to parents, students, and teachers, became site-director of after-school program, took additional specialized training in Montessori Education, Drove school bus transporting students within the city of Roanoke
Education
Master of Arts Degree - Psychology
12.2020
Graduated December2020
Bachelor of Arts Degree - Organizational Psychology
10.2018
- Graduated October2018
- GPA: 3.94
Associate Preprimary Credential - undefined
01.2000
by American Montessori Society
Skills
- Excellent problem-solving skills, Interpersonal skills, conflict resolution, general office tasks, organizing information, good attention to detail, customer relations, accounting, sales, supervisor, coaching and leadership experience, mental health experience, clinical writing and researching clinical interventions Project management and oversight of technical and system upgrades
Affiliations
- Former Sunday School/Christian Education Director at previous church.
- Vacation Bible School Director
- Member of church leadership team.
- Youth Mentor to youth at previous church.
- Volunteer with Big Brothers/Big Sisters.
- Member of American Montessori Society.
- National Society of Collegiate Scholars
- Argosy University Alumni Association
- Indiana Wesleyan University Alumni Association
Timeline
Field Supervisor/Safety Instructor - Zum Services
07.2024 - 01.2025
Patient Representative - Carilion Clinic, Roanoke Memorial Hospital Emergency Department
02.2021 - Current
Mental Health Skill Builder, Psychosocial Rehabilitation Clinician - EHS-Embrace Healthy Solutions
11.2019 - 02.2021
Mental Health Skill Builder - Strategic Therapy Associates, Inc.
10.2019 - 11.2019
Customer Service Representative - Aerotek Professional Services at Advance Auto Parts
05.2019 - 10.2019
Senior Technology Support Analyst - Allstate Insurance Company
06.2008 - 04.2019
Technology Support Analyst - Kelly Services at Allstate Insurance Company
06.2007 - 06.2008
Bus Operator - Valley Metro
03.2004 - 12.2006
Telephone Sales Representative - HSN
06.2003 - 03.2004
Site Director - YMCA Magic Place
08.1998 - 06.2003
Teaching /Instructional Assistant/School Bus Driver - Roanoke City Schools
10.1995 - 06.2003
Indiana Wesleyan University - Master of Arts Degree, Psychology
Argosy University Online - Bachelor of Arts Degree, Organizational Psychology
North Carolina Center for Montessori Teacher Education - Associate Preprimary Credential,
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