Summary
Overview
Work History
Education
Skills
Certificates And Education
Timeline
Generic

Cedric Jackson

Phoenix,AZ

Summary

Highly motivated and skilled professional with extensive experience across multiple sectors, including Settlement Preparation, Negotiation, Legal Partner Collaboration, Claims Processing, Resolutions Team, and Customer Service. Proven ability to effectively manage teams, handle complex legal matters, and support clients in achieving favorable resolutions. Adept at handling front and back-office operations, working with legal partners, and providing essential support to youth in care.

Overview

19
19
years of professional experience

Work History

Settlement Prep Legal Team III - Negotiation/Legal Partner Negotiator/Resolutions Team/ACT Team/Customer Service Rep

Achieve
01.2017 - Current
  • Settlements: Review/Build/Create/Process/Validate/Approve/Reject incoming requests for regular and legal creditors; Retrieve client information; Verify supporting documents
  • Case Information: Validate data; Approve or correct discrepancies; Redirect if needed
  • Review Wave Calls: Confirm settlement accuracy with creditors; Prepare documents for payment release
  • Special Projects: Included coding and managing mega-creditor accounts
  • Managed legal documents, ensuring accuracy and compliance for attorney review
  • Collaborated with law firms to assess cases involving client lawsuits from creditors
  • Communicated with attorneys to confirm and update critical case data
  • Led multiple special projects, demonstrating adaptability and attention to detail
  • Supported email request queues, prioritizing high-impact tasks and timely responses
  • Assisted clients with lawsuit-related inquiries, providing clarity and guidance
  • Escalation Management: Address and resolve escalations from customer service; Receive escalated issues via email and phone requests
  • Client Communication: Handle incoming requests from clients via email; Make or Receive calls from clients to address concerns/requests or follow-up/communicate outcomes
  • Termination Case Requests: Process and manage cases when a client is requesting to end their account
  • Goal: Retain the client by resolving their concerns or offering alternative solutions
  • Legal Account Rep: Assisted clients with creditor legal document inquiries
  • Managed inbound and outbound calls, providing guidance on legal matters
  • Updated client accounts with accurate information; Advised clients on account management strategies
  • Coordinated and submitted court summons with accurate documentation
  • Served as primary contact for client inquiries about the debt relief program
  • Managed inbound calls, providing clear information on program enrollment
  • Built strong client relationships with open communication
  • Addressed client concerns and exceeded expectations
  • Updated customer accounts in Salesforce for accuracy

Youth Care Giver/Front & Back Office Rep

YDI
09.2014 - 01.2017
  • Managed administrative tasks, including filing, phone support, greeting visitors, and data entry
  • Processed documents, including faxes, ensuring timely and accurate handling
  • Ensured safety and well-being of youth residents
  • Applied behavior management and therapeutic strategies; Collaborated with peers to address youth needs
  • Built trust-based relationships with at-risk youth; Provided tools/guidance for behavior management/success

Customer Service Specialist/Claims Processor

Humana for Medicare
11.2010 - 09.2014
  • Efficiently managed inbound emails and calls, assisting members with prescription orders and resolving account inquiries; Provided balance verification and updated payment information
  • Facilitated outbound communication to ensure timely processing and delivery of prescription orders
  • Conducted follow-up calls/emails, ensuring exceptional customer satisfaction and retention
  • Managed inbound and outbound calls, addressing claims inquiries
  • Reviewed and processed member claims; Verified insurance coverage by working with insurance providers
  • Maintained precise data entry/Ensured efficient claims processing
  • Conducted follow-ups with providers and members to communicate claim resolutions and outcomes

Package Information Agent

UPS
01.2006 - 02.2010
  • Tracked lost packages by gathering customer information to effectively locate items/Updated system with package status; Verified package details with shippers; Ensured customer satisfaction with clear communication

Education

Phlebotomist Certification -

Horizon Health Care Institute
06.2009

Associate Degree - Business, Liberal Arts, & General Studies

Pima County Community College
06.2007

Skills

  • Customer Service Excellence
  • Salesforce CRM
  • Settlement Processing
  • Claims Processing
  • Legal Documentation Review
  • Accurate Data Entry
  • Microsoft Office Suite (Word, Excel, Power Point)
  • Versatile in OMNI Channel Operations
  • Typing Speed: 50 WPM
  • Contract negotiation

Certificates And Education

  • Phlebotomist Certification, Horizon Health Care Institute, 06/01/09
  • Associate Degree in Business, Liberal Arts, & General Studies, Pima County Community College, 06/01/07

Timeline

Settlement Prep Legal Team III - Negotiation/Legal Partner Negotiator/Resolutions Team/ACT Team/Customer Service Rep

Achieve
01.2017 - Current

Youth Care Giver/Front & Back Office Rep

YDI
09.2014 - 01.2017

Customer Service Specialist/Claims Processor

Humana for Medicare
11.2010 - 09.2014

Package Information Agent

UPS
01.2006 - 02.2010

Associate Degree - Business, Liberal Arts, & General Studies

Pima County Community College

Phlebotomist Certification -

Horizon Health Care Institute

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