Cedric Jones
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Specialty Department Supervsior
Lowe's
12.2023 - Current
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Coached sales associates/ supervisors in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Trained and developed associates knowledge on services & loyalty programs provided to customers for future business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Educated staff on strategies for handling difficult customers and challenging situations.
Training Manager
NCTAMSLANT Detachment Jacksonville
06.2015 - 12.2023
- Managed three military and one civilian employee to conduct and complete annual and monthly training requirement for 86 command members, military and civilian.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more than 16 employees each year.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Directed training programs and development paths for managers and supervisors.
- Developed and Managed Annual training plans to align with command objectives.
Command Training Team Leader
NCTS Detachment Jacksonville
07.2013 - 06.2015
- Interviewed, advised and counseled enlisted
personnel about career development opportunities, benefits, and regulations. - Evaluated, organized and implemented retention programs for over 60 personnel.
- Coordinated retention programs; instructed and trained retention teams in counseling skills, Navy
programs, benefits, participated in community events, administers advancement exams,
and records results of vocational preference and aptitude tests. - Communicated with supervisors, peers, and subordinates to provided information via e-mail, telephone or in person.
- Performed administrative and clerical procedures and systems such as e-mail, word processing, managing files and records, designing forms, and other office
procedures and terminology. - Coordinated 6 retirements, 17 reenlistments and 38
Career Development Boards.
Education
Bachelor of Science - Business Administration
Columbia College of Missouri
Columbia, MO12-2017
Certificate - Management
Columbia College of Missouri
Columbia, MO02-2017
Skills
- Staff Management
- Operations
- Sales Expertise
- Database Management
- Business Development and Planning
- Staff Scheduling
- Vendor Partnerships
- Sales Growth
- Business Initiatives Proficiency
- New-Hire Training
- Excellent Customer Experience
- Relationship Building and Management
- Order Management
- Systems and Software Programs
- POS Systems Operations
- Excellent Communication
- Self-Motivated Leader
- Decision Making
- Implementing Policies
- Knowledge in Safety Policies & Procedures
- Developing Training Programs
- Risk Identification
- Driving Specialists Goals and Performance
- Cost Control
Timeline
Specialty Department Supervsior
Lowe's
12.2023 - Current
Training Manager
NCTAMSLANT Detachment Jacksonville
06.2015 - 12.2023
Command Training Team Leader
NCTS Detachment Jacksonville
07.2013 - 06.2015
Bachelor of Science - Business Administration
Columbia College of Missouri
Certificate - Management
Columbia College of Missouri
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