Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cedric Jones

Jacksonville

Summary

Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment consistently drives positive outcomes for organizational success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate performance levels. Organized and motivated professional eager to apply time management and organizational skills across diverse environments while contributing to company growth.

Overview

10
10
years of professional experience

Work History

Sales Floor Dept Supervisor - Pro Services

Lowe's
04.2025 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of eight employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.

Specialty Department Supervisor - Specialty

Lowe's
06.2024 - 04.2025
  • Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Coached sales associates/ supervisors in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Trained and developed associates knowledge on services & loyalty programs provided to customers for future business.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
  • Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.

Sales Specialist - Millwork

Lowe's
12.2023 - 06.2024
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Training Manager

NCTAMSLANT Detachment Jacksonville
06.2015 - 12.2023
  • Managed three military and one civilian employee to conduct and complete annual and monthly training requirement for 86 command members, military and civilian.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Managed new employee orientation training process for more than 16 employees each year.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Selected and assigned instructors to conduct specific training programs.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Directed training programs and development paths for managers and supervisors.
  • Developed and Managed Annual training plans to align with command objectives.

Education

Bachelor of Science - Business Administration

Columbia College of Missouri
12-2017

Certificate - Management

Columbia College of Missouri
02-2017

Skills

  • Customer Service
  • Operations
  • Vendor Partnerships
  • Sales Growth
  • Business Initiatives Proficiency
  • Relationship Building and Management
  • Excellent Communication
  • Self-Motivated Leader
  • Risk Identification
  • Driving Performance Management
  • Cost Control
  • Workplace safety
  • Problem-solving

Timeline

Sales Floor Dept Supervisor - Pro Services

Lowe's
04.2025 - Current

Specialty Department Supervisor - Specialty

Lowe's
06.2024 - 04.2025

Sales Specialist - Millwork

Lowe's
12.2023 - 06.2024

Training Manager

NCTAMSLANT Detachment Jacksonville
06.2015 - 12.2023

Certificate - Management

Columbia College of Missouri

Bachelor of Science - Business Administration

Columbia College of Missouri

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