Cedric Lenoir
Cypress,Tx
Summary
Hard working, goal-oriented Contract Support/ Assistant Manager who seeks opportunity with leading company to develop skill inventory and meet company objectives. Also seasoned HVAC&R/ General Maintenance Tech with extensive understanding of Facilities related issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contract Support / Assistant Manager
CBRE GWS LOCAL
01.2021 - 01.2023
- Create and review management reports, such as: profit and loss (P&L), work in progress (WIP), Debt, Open Purchase Orders (OPOs) & Invoice Pools
- Coordinate the billing application, margin calculations, invoicing and client submission
- Also, coordinate the raising of Purchase Orders (POs) for vendor submission
- Support management’s efforts to implement cost saving opportunities, ensuring customer and GWS financial savings targets are maximized
- Compile data for the monthly Contract Review to ensure compliance with Sarbanes Oxley (SOX)
- And support the preparation and delivery of monthly Contract Review and Business Unit Review materials to ensure compliance with Sarbanes Oxley (SOX)
- Complete all necessary activities in order to understand the contractual scope/commitments and drive high quality commercial performance
- Maintain any/all activities that will provide exceptional client and vendor relationships, ensuring success in improved buying and use of preferred suppliers, conducting supplier surveys on My Supplier and/or other systems, compilation of the Customer Monthly Management Report, compilation and reporting from the work management systems, and supporting coordination of sub-contractor files and statutory compliance
- Full operation of all CMMS systems ( Web quote, Service Insight, AX dynamics, GRMS, etc
- Assist in Facilitating day-to- day operations
- Utilizations of Applications such as Microsoft Word, Microsoft Excel, Microsoft Power point Microsoft Power BI Vendor management and Vendor Orientation Create and managing PO system, Receiving Invoices from Vendors, Vendor Onboarding set up Assists Facilities Manager in day-to-day Facilities related duties, such as QHSE and site compliance
- Assist in Compliance Regulations and codes such as Boiler permits, FLS permits and certifications, Fall Arrest systems, Audits, etc
- Experience in RFP works and Budgets forecast etc.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
HVAC/ Maintenance Service Technician
CBRE Enterprise Accounts
01.2019 - 01.2021
- Complete PMs on all mechanical systems ( HVAC units, Exhaust Fans, Water Heaters, Backflow Preventers
- Service Repairs on HVAC Equipment 5 – 15 ton units
- Complete General and Service Work Orders (HVAC including service as all electrical related issues, all heating issues gas valves, ignitors, induced fan motors, and heat exchangers, all mechanical equipment, change outs of motors, control boards, evaporator coils, condensers
- All Commerical Plumbing Related issues and General Carpentry work
- Electrical Troubleshooting and Lighting Repairs and Changeouts ( bulbs ballast etc
- Preventive Maintenance on Water heaters, Water softeners etc
- FLS System experience
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions to mobile service problems.
- Streamlined diagnostic processes for faster troubleshooting and repair, resulting in reduced downtime for clients.
- Improved overall team performance by sharing knowledge and expertise with fellow Mobile Service Engineers through regular training sessions.
- Strengthened company reputation by adhering to strict safety guidelines during all on-site repairs and installations.
- Reduced equipment malfunctions with proactive maintenance checks, ensuring optimal functionality of mobile devices.
- Maximized productivity within a fast-paced environment, successfully multitasking between various projects and responsibilities.
- Supported business growth initiatives by participating in industry events, conferences, and networking opportunities as a representative of the company''s technical services unit.
- Continuously updated technical skills through attendance at workshops, seminars, and online courses relevant to mobile servicing technologies.
- Assisted in inventory management by accurately recording parts usage during repairs, thereby preventing stock shortages or overstocking situations.
- Demonstrated strong problem-solving skills, often devising innovative solutions to complex technical challenges.
- Maintained excellent customer relations by providing clear explanations of service processes and repair outcomes, ensuring client understanding and satisfaction.
- Inspected equipment, assessed functionality and optimized controls.
- Exceeded service call quotas by effectively managing time and prioritizing tasks based on urgency and importance.
- Increased client retention rates by maintaining strong professional relationships and consistently delivering exceptional service quality.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
HVAC&R/ Maintenance Tech
JCPenney Account
01.2015 - 01.2019
- Complete PMs on all mechanical equipment systems (HVAC units, Exhaust Fans, Water Heaters, Backflow Preventers, Gas Valves, VAV’s, Compactors
- Service Repairs on HVAC Equipment 5 – 30 ton units
- Complete General and Service Work Orders (HVAC including service as all electrical related issues, all heating issues gas valves, ignitors, induced fan motors, and heat exchangers, all mechanical equipment, change outs of motors, control boards, evaporator coils, condensers
- Had a few leadership roles as far as leading conference calls, safety topics, HVAC projects, projects with vendors
- All Commerical Plumbing Related issues and General Carpentry work
- Electrical Troubleshooting and Lighting Repairs and Changeouts ( bulbs ballast etc
- Preventive Maintenance on Water heaters, Water softeners
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions to mobile service problems.
- Streamlined diagnostic processes for faster troubleshooting and repair, resulting in reduced downtime for clients.
- Improved overall team performance by sharing knowledge and expertise with fellow Mobile Service Engineers through regular training sessions.
- Strengthened company reputation by adhering to strict safety guidelines during all on-site repairs and installations.
- Reduced equipment malfunctions with proactive maintenance checks, ensuring optimal functionality of mobile devices.
- Exceeded service call quotas by effectively managing time and prioritizing tasks based on urgency and importance.
- Ensured timely resolution of complex technical issues through effective communication with manufacturers and other support resources.
- Maximized productivity within a fast-paced environment, successfully multitasking between various projects and responsibilities.
- Continuously updated technical skills through attendance at workshops, seminars, and online courses relevant to mobile servicing technologies.
- Achieved higher first-time fix rates due to diligent attention to detail when diagnosing device issues and executing repairs.
- Assisted in inventory management by accurately recording parts usage during repairs, thereby preventing stock shortages or overstocking situations.
- Demonstrated strong problem-solving skills, often devising innovative solutions to complex technical challenges.
- Maintained excellent customer relations by providing clear explanations of service processes and repair outcomes, ensuring client understanding and satisfaction.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Translated technical concepts and information into terms parties could easily comprehend.
- Inspected equipment, assessed functionality and optimized controls.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Maintenance Tech
Marathon Oil Tower
01.2014 - 01.2015
- Complete PMs on all Mechanical equipment systems (HVAC units, Exhaust Fans, VAV’s, Boiler Equipment, Cooling Tower cleaning, Sum Pump units, Organizing AHU rooms
- Complete General Work orders (HVAC, Plumbing, Electrical, Carpentry)
- Other Projects such as cleaning and maintenance of Water Fountain System for building, Pressuring Systems, BIOHARZARD training and upkeep of stock, building shutdown for electrical startups and shutdowns
- All Commercial Plumbing Related issues and General Carpentry work
- Electrical Troubleshooting and Ligthting Repairs and Changeouts ( bulbs ballast etc
- Preventive Maintenance on Water heaters, Water softerners etc
- FLS System experience
- Additional: Home HVAC Install experience of over 150 Houston area homes.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Collaborated with team members to complete larger repair projects efficiently.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Maximized asset lifespan through diligent monitoring of wear patterns on vital components.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Installed and maintained plumbing and HVAC systems.
- Diagnosed and repaired complex mechanical and electrical systems.
Education
HVAC-R Technology Degree -
Lincoln College of Technology
05.2014
Skills
- Task Delegation
- Cost Reduction
- Operations Management
- Product and Service Knowledge
- Budgeting and Finance
- Financial Management
- Problem-solving abilities
- Inventory management
- Customer service orientation
- Vendor management
- Attention to detail
- Conflict resolution
- Time management
- Organizational skills
- Goal setting
- Critical thinking
- Client relationship management
- Data analysis
- Analytical thinking
- Customer Service
- Budget Management
- Revenue Forecasting
Certification
- EPA Universal
- OSHA 30
- BOMI Boilers certification from HCC offered through CBRE
- Completion of CBRE 2019 leadership training
- GWS Facilities Management Certification
- GWS Facilities Coordinator Certification
References
- James Latham, CBRE, Sr Ops Manager, 1 469-768-2113
- Kerry Moore, CBRE, Ops Manager, 1 817 3712618
- Steve White, Lincoln College of Technology, HVAC & R Certified Master Educator, SWhite@lincolntech.com, 972-971-3996
Timeline
Contract Support / Assistant Manager
CBRE GWS LOCAL
01.2021 - 01.2023
HVAC/ Maintenance Service Technician
CBRE Enterprise Accounts
01.2019 - 01.2021
HVAC&R/ Maintenance Tech
JCPenney Account
01.2015 - 01.2019
Maintenance Tech
Marathon Oil Tower
01.2014 - 01.2015
HVAC-R Technology Degree -
Lincoln College of Technology
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