CEDRIC MADDOX
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Admissions Coordinator
Shepherd Center Hospital
12.2010 - Current
- Microsoft Office
- Interpersonal Communication Concepts
- Healthcare Administration, Assists healthcare staff, doctors, nurses, families and patients daily
- Publishes daily POS reports and manages active patient costs for medical supplies
- Develop and maintain professional relationships with clients and patients
- Accurately provides training to new employees
- Gatekeeper for PACS timecard for employees within my department
- Analyze and create ideas for process improvement as needed
- Manage staff meetings, and preparations of materials as needed
- Completes records and documentation in accordance with company policy and state and federal guidelines
- Ensures operation of faxing, scanning and coping documents, orders and lab reports
- Conduct interviews, hire and train new staff members
Supervisor
HMS HOST
12.2010 - 10.2011
- Answered high volume calls and responded to emails
- Coordinated computer systems via store policy and websites
- Gatekeeper for all new promotion set-ups, and customer contacts to ensure the highest five-star customer agreement
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Supervisor
Kroger
08.2008 - 12.2010
- Accurately processed money, money orders, voids and refunds through Western Union
- Controlled and monitored the activities of other staff members involved in the customer service unit of the organization
- Exhibited top of the line customer service, to improve customers confidence and promote profit making
- Successfully performed the store operations daily
- Facilitated express lanes and check out stations, to ensure all operations ran smoothly
- Executed routine cycle of pricing/whole-sale items and identified inventory discrepancies
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
Associate of Science -
Atlanta Metropolitan
Atlanta, GA05.2020
Diploma -
Southside High School
Atlanta, GA05.2008
Skills
- Detailed Oriented
- Collaborative Team Player
- Client/Patient Relations
- Excel
- Process Management
- Reminder Calls
- Clerical Support
- Computer Literacy
- Staff Monitoring
- Team Coaching
- Training and Development
Certification
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant
Timeline
Lead Admissions Coordinator
Shepherd Center Hospital
12.2010 - Current
Supervisor
HMS HOST
12.2010 - 10.2011
Customer Service Supervisor
Kroger
08.2008 - 12.2010
Associate of Science -
Atlanta Metropolitan
Diploma -
Southside High School
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