Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cedric Moore

Horn Lake,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Courier

FedEx Express
10.2017 - Current
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.

Kitchen Manager

HMS Host International
08.2005 - 09.2017
  • Oversaw food preparation and monitored safety protocols.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Associate of Arts -

University of Phoenix
Tempe, AZ
06.2015

High School Diploma -

Whitehaven High School
Memphis, TN
05.2005

Skills

  • Customer Service
  • Professionalism
  • Excellent Communication
  • Attention to Detail
  • Problem-Solving Skills
  • Computer Literacy
  • MS Office
  • Time Management

Timeline

Courier

FedEx Express
10.2017 - Current

Kitchen Manager

HMS Host International
08.2005 - 09.2017

Associate of Arts -

University of Phoenix

High School Diploma -

Whitehaven High School

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Cedric Moore