Cedric Mosley
Covenant Transport
Fort Worth,TX
25
years of professional experience
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Work History
CDL Class A Driver
2 Months- Driving long distances to deliver goods to customers
- Recording cargo deliveries and ensuring that all documentation is in order
- Refueling and cleaning the vehicle
- Following traffic laws and regulations
- Inspecting trucks and record issues
- Planning routes using GPS systems
CDL Class A Driver Trainee
2 Months- Supervised Driving: Operate tractor-trailers, semi-trucks, and combination vehicles over \(26,000 \text{ lbs}\) under the observation of a licensed instructor or certified driver.
- Safety Inspections: Conduct thorough pre-trip, en-route, and post-trip vehicle inspections to spot mechanical issues.
- Logkeeping: Maintain accurate, compliant records of driving hours, duty status, and mileage in accordance with Federal Motor Carrier Safety Administration (FMCSA) standards.
- Cargo Handling: Assist in loading, unloading, and properly securing freight or materials at local and regional job sites.
- Skill Development: Actively study route planning, map reading, backing maneuvers, and defensive driving techniques
Advanced Medical Support Assistant
3 Years 5 Months- Delivered advanced administrative support to medical staff by managing patient records and scheduling appointments.
- Participated in training sessions to remain informed about new procedures and policy changes.
- Performed clerical duties including filing, data entry, and mail distribution.
- Utilized Microsoft Office Suite for document creation and database management.
- Facilitated interdepartmental referrals to ensure continuity of patient care.
- Proficiently handled high call volumes while maintaining quality service standards.
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures, and other related topics.
- Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.
Advanced Medical Support Assistant
3 Years 5 Months- Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
- Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
- Ensured timely submission of referral requests to specialists or other healthcare facilities
- Managed and coordinated all aspects of the referral process for a busy medical practice
- Followed up on pending referrals to ensure completion within designated timeframes
- Maintained accurate and organized referral documentation in electronic health record system
- Collaborated with physicians and clinical staff to develop comprehensive care plans for patients requiring specialized services
- Provided education and support to patients regarding their referral appointments, including scheduling, transportation arrangements, and pre-visit instructions
- Coordinated communication between primary care providers and specialists to facilitate continuity of care
- Implemented strategies to increase efficiency in the referral process, resulting in reduced wait times for patients seeking specialty care
- Developed relationships with external healthcare providers and facilities to streamline the referral process and enhance collaboration across the continuum of care
- Participated in interdisciplinary team meetings to discuss complex cases requiring multidisciplinary coordination of care services
- Ensured compliance with HIPAA regulations when handling sensitive patient information during the referral process
- Salary: $60,062.00 USD Per Year
- Hours per week: 40
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 6
- Duties, Accomplishments and Related Skills: .
Scheduling Coordinator
11 Months- Coordinated and managed complex schedules for multiple departments, ensuring deadlines were met and tasks completed on time.
- Confirmed and scheduled appointment dates and times with physicians' offices.
- Communicated with physicians or patients regarding any schedule changes.
- Managed patient records efficiently through electronic health record systems, ensuring accuracy of data entry.
- Provided accurate tracking of patient insurance coverage and billing information while adhering to strict HIPAA regulations.
- Processed incoming referrals from outside providers while verifying insurance eligibility requirements.
Senior Customer Support Representative
1 Year 11 Months- Conducted regular follow-up calls post-resolution to confirm customer satisfaction.
- Coordinated efforts for over 200 customers in a fast-paced medical delivery environment with five associates.
- Established daily routes for over 50 delivery drivers, optimizing home oxygen delivery processes.
- Demonstrated strong communication skills to troubleshoot customer issues effectively.
- Resolved customer complaints regarding oxygen system installation, operation, and repair issues.
- Created reports on order status, account activity, and other relevant metrics.
Patient Referral Coordinator
1 Year 3 Months- Created weekly reports summarizing referral trends for management review.
- Facilitated team communication to ensure timely processing of all referrals.
- Utilized electronic medical record system for efficient tracking of patient referrals.
- Researched insurance plans to determine coverage levels for referred services.
- Resolved billing discrepancies by coordinating with insurance companies and billing departments.
- Collaborated with clinical staff to review patient requirements before scheduling procedures.
Claims Representative
2 Years 9 Months- Processed and analyzed customer claims with high accuracy and attention to detail.
- Utilized effective problem-solving techniques to resolve complex issues promptly.
- Ensured compliance with federal, state, and company regulations in claims processing.
- Managed a high volume of incoming calls, delivering exceptional customer service.
- Identified errors in medical claims processing, enhancing future workflows.
- Processed appeals on denied claims using the correct procedure codes per payer requirements.
Truck Driver (OTR)
4 Years 8 Months- Operated a commercial truck to transport goods and materials to designated locations
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Ensured compliance with all traffic laws and regulations while operating the vehicle
- Performed routine inspections and maintenance on the truck to ensure its safe operation
- Collaborated with dispatchers to plan efficient routes for deliveries, optimizing time and fuel efficiency
- Adhered to company policies and procedures related to safety protocols during transportation operations
- Demonstrated strong problem-solving skills by resolving any issues that arose during transportation processes
- Maintained a clean driving record throughout employment tenure without any accidents or violations
- Coordinated with warehouse staff for efficient loading/unloading processes at each destination point
- Safely operated specialized equipment such as refrigeration units or hydraulic lifts when required
- Demonstrated exceptional customer service skills by providing friendly assistance during deliveries
- Achieved an accident-free driving record over XX years of experience
Education
High school diploma - General Studies
Skills
Medication administration
Front desk
Insurance prior authorization
Insurance verification
CPT coding
Microsoft Access
CRM system proficiency
(EHR) management
HIPAA
Insurance claims
Microsoft Excel
Managing patient records
ICD coding
Timeline
CDL Class A Driver
Covenant Transport
07.2026 - 09.2026Read More
CDL Class A Driver Trainee
Ace Driving Academy
05.2026 - 07.2026Read More
Advanced Medical Support Assistant
Department of Veterans Affairs
12.2022 - 05.2026Read More
Advanced Medical Support Assistant
Veterans Health Administration Medical Center
12.2022 - 05.2026Read More
Scheduling Coordinator
US Radiology Specialists
01.2022 - 12.2022Read More
Senior Customer Support Representative
Mid Cities Medical Home Delivery
03.2020 - 02.2022Read More
Patient Referral Coordinator
Health Texas Provider Network
10.2018 - 01.2020Read More
Claims Representative
United Health Group Inc
01.2016 - 10.2018Read More
Truck Driver (OTR)
Stevens Transport
05.2001 - 01.2006Read More
David W Carter High School
High school diploma from General Studies
Read More
Personal Information
- Driving License: CDL A
- Work Permit: Authorized to work in the US for any employer