Cedric Reed
Riverdale,GA
Summary
To secure a position as a Network Engineer with expertise in automation and other networking components where I can utilize my technical knowledge and experience in troubleshooting, installing and configuring network systems, as well as my ability to lead projects and work collaboratively with teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Administrator
Department of Aviation
Atlanta, GA
08.2023 - Current
- Configure and maintained routers, switches, firewalls, wireless networks and other network devices.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Perform data backup operations on a regular basis to ensure the security of critical information.
- Implement security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Diagnose network issues using tools such as packet sniffers and protocol analyzers.
- Create detailed documentation of all configurations, processes and procedures related to the network environment.
- Conduct routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Maintain inventory records of all hardware components used in the network environment.
Transtions IT Support Associate
Westport Properties, Inc,,
Newport Beach, CA
01.2022 - 08.2023
- Analyzed user requirements to develop software solutions and created technical specifications.
- Monitored system performance and troubleshoot issues in production environment.
- Configured and maintained network hardware, software, and security systems.
- Troubleshot network problems related to server connectivity, routing protocols, and authentication services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Created detailed documentation for software, hardware, and network configurations.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Coordinated daily operations activities and assigned tasks to staff members.
Lead Customer Engineer
NCR Global Headquarters
Atlanta, GA
01.2021 - 01.2022
- Analyzed network issues, developed fixes and troubleshooted problems to maintain organizational effectiveness.
- Installed and managed connected hardware and application components to ensure nonstop environment operations.
- Collaborated with NOC Tier 3 to support and maintain network components, monitored system traffic and managed connectivity services.
- Configured and managed edge and virtual routers, hardware and packet filtering security appliances, and mechanical and electronic switches.
- Installed wiring, cabling, and devices to establish, repair, and improve network operations.
- Evaluated LAN and WAN performance data to verify availability and speed, identifying network problems.
- Configured routers, switches, firewalls, and other hardware to deploy and manage LAN, WAN, and wireless networks.
- Held primary responsibility for availability and reliability of network infrastructure.
- Eradicated multi-faceted network issues involving hardware, software, power, and communications.
- Employed knowledge of data network technology and infrastructures to develop effective solutions.
- Traveled to off-site locations 90% to complete necessary service work. Collaborated with team of 50 to tackle new challenges.
Lead Network Technician
PrimeNet
Braselton, GA
01.2019 - 01.2022
- Provided technical assistance and support to computer users within the company, diagnosing and resolving hardware and software problems, and ensuring effective communication with users throughout the troubleshooting process.
- Worked on large-scale enterprise infrastructure and network services upgrades for Gwinnett County Public Schools, ensuring minimal downtime and maximum system performance during the upgrades at Norcross High School.
- Contributed to the success of major sporting events, including Mercedez-Benz Stadium (ATL) and Guaranteed Rate Field (CHI), by deploying POS and mobile APK applications, and ensuring their successful operation during the events.
- Worked on a project with the US AIR FORCE in Warner Robins, GA, upgrading ATM servers and switches, ensuring network stability, and maintaining high levels of security during the project.
- Designed and implemented network surveillance and security systems for Cash America Pawn (US), utilizing advanced technical skills and knowledge to ensure maximum security and minimize the risk of cyber threats.
Lead Technical Support Engineer
NCR Global Headquarters
Atlanta, GA
06.2016 - 02.2020
- Provided technical support to customers who purchased the company's products, including diagnosing and resolving complex technical issues, delivering high-quality customer service, and ensuring timely issue resolution.
- Conducted product training sessions for customers, increasing their knowledge and proficiency in product use, which resulted in improved customer satisfaction scores.
- Collaborated with cross-functional teams, including Product Management, Development, and QA teams to identify and resolve product defects, and proactively recommended process improvements to minimize future issues.
- Maintained accurate records of customer interactions and technical issues using CRM tools, and leveraged customer feedback to identify areas of improvement for product development and enhancements.
- Stayed current with industry trends, product knowledge, and best practices, and utilized this knowledge to provide exceptional technical support and develop effective customer communication strategies.
Education
Some College (No Degree) - Cisco Certifed Network Associate Routing And Switc
ATG Learning
Atlanta, GASome College (No Degree) - Computer and Information Sciences
Interactive College of Technology
Atlanta, GASkills
- Layer 3 Technologies and OSI Model
- Network Troubleshooting
- Telephony Solutions Support
- WAN and LAN Connectivity, VPN Tunnels, and Firewall Policies
- SNOW Requests and Incident Management
- Communication and Collaboration
- Process Improvement
- Technical Support
- Active Directory knowledge
- Customer Support
- Cisco wireless routers and switches
- Hardware and software configurations
- Microsoft Office proficiency
Certification
- CCT Switching and Routing, NCR - 2022
- Cisco Certified Network Associate (CCNA)
References
References available upon request.
Timeline
Network Administrator
Department of Aviation
08.2023 - Current
Transtions IT Support Associate
Westport Properties, Inc,,
01.2022 - 08.2023
Lead Customer Engineer
NCR Global Headquarters
01.2021 - 01.2022
Lead Network Technician
PrimeNet
01.2019 - 01.2022
Lead Technical Support Engineer
NCR Global Headquarters
06.2016 - 02.2020
Some College (No Degree) - Cisco Certifed Network Associate Routing And Switc
ATG Learning
Some College (No Degree) - Computer and Information Sciences
Interactive College of Technology
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