Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Cedric Sealy

Albrightsville,PA

Summary

Dynamic hospitality professional with a proven track record at Great Wolf Lodge Resort, excelling in customer service and problem-solving. Skilled in cash handling and guest relations, I consistently enhanced guest experiences, leading to increased satisfaction and repeat visits. Adept at training staff and optimizing operations for superior service delivery.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Great Wolf Lodge Resort
10.2023 - Current
  • Managed guest check-in and check-out procedures, ensuring efficient operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate booking records using property management system.
  • Implemented front desk protocols to enhance guest experiences and improve operational efficiency.
  • Trained new staff on front desk procedures, fostering a collaborative team environment.
  • Assisted in managing hotel amenities and services, optimizing guest satisfaction levels.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collaborated with housekeeping to ensure timely room availability and adherence to quality standards.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Assistant Manager

Regency Furniture
04.2022 - 10.2023
  • Assisted in managing daily operations and staff schedules to ensure smooth store functionality.
  • Collaborated with team members to improve customer service processes and enhance overall client satisfaction.
  • Executed inventory management tasks, ensuring accurate stock levels and timely replenishment of merchandise.
  • Trained new employees on company policies, procedures, and best practices for customer engagement.
  • Supported promotional events by coordinating product displays and engaging with customers effectively.
  • Resolved customer inquiries and complaints promptly, maintaining a positive shopping experience.
  • Developed training materials to streamline onboarding process for new hires, enhancing team productivity.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

NRG Sales PROFESSIONAL

2020 COMPANIES
01.2019 - 10.2020
  • Cultivated relationships with clients to enhance customer satisfaction and retention.
  • Implemented sales strategies that surpassed monthly sales targets consistently.
  • Analyzed market trends to identify new opportunities for product positioning.
  • Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
  • Managed customer inquiries, ensuring timely resolution and enhanced service delivery.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.

Education

Bachelor of Science - Mass Communication

Lincolln University
Oxford, PA
05-2018

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening skills
  • Registration processing
  • Documentation
  • Room assignments
  • Conflict management
  • Payment oversight

Interests

  • Cooking
  • Reading
  • Dog Owner
  • Painter

Timeline

Front Desk Agent

Great Wolf Lodge Resort
10.2023 - Current

Assistant Manager

Regency Furniture
04.2022 - 10.2023

NRG Sales PROFESSIONAL

2020 COMPANIES
01.2019 - 10.2020

Bachelor of Science - Mass Communication

Lincolln University

Similar Profiles

CREATE PROFILE
Cedric Sealy