Cedric Spencer
Fort Worth,TX
Summary
Experienced technology leader with a track record of driving IT infrastructure, enterprise systems, and digital strategy for over 15 years. Achieved 99.9% uptime, reduced support issues by 70%, and managed cross-functional teams through complex SaaS, CRM, and AV deployments. Skilled in vendor negotiations, budget optimization, and change management. Poised to bring clarity and operational excellence to your organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technology Manager / Digital Media Lead
The Potter’s House
01.2015 - Current
- 99.9% uptime for mission-critical systems across multi-site operations
- Directed AV & creative teams for live productions (5K+ audience)
- Digital strategies increased social engagement by 120%
- Vendor contracts negotiated, saving thousands in costs
- Trained 50+ staff/volunteers, reducing support tickets 70%
Owner / Digital Media Consultant
Spencer Squared
01.2014 - Current
- Led digital strategy, SEO, branding, and automation for SMBs/nonprofits
- Built optimized websites (WordPress/Joomla); integrated AI tools (ChatGPT, MidJourney)
EFB Administrator
CHC Helicopter
01.2012 - 01.2014
- Deployed & managed EFB systems globally (100+ devices)
- Authored manuals & training programs; reduced data costs 15%, escalations 30%
AppleCare Tier 2 Advisor
Apple Inc.
01.2010 - 01.2012
- Resolved high-level technical issues with 95%+ satisfaction
- Mentored advisors, authored support docs, cut repeat cases by 20%
Education
BS - Business Administration
AAS - Business Administration
Tarrant County College
Skills
- IT Infrastructure Management
- Program & Project Leadership
- SaaS & Cloud Solutions
- Vendor & Budget Negotiation
- Digital Transformation
- Agile/SCRUM
- Stakeholder Alignment
- Team Development
- Security & Compliance
- CRM Implementation
- Application support
- Virtualization technologies
- IT department leadership
Certification
- MCSD, Microsoft Certified Solutions Developer – SMU School of Engineering
- Hootsuite Certified
- Adobe Creative Suite
- Microsoft 365
- AirWatch
- MobileIron
- CRM Systems
Additional Early Experience
- Texas Instruments – QA Specialist
- Vasomedical – Field Service Engineer
- CoreExpress – Field Engineer
- Sprint PCS – Trouble Specialist
- US Navy – Sonar Technician
Affiliations
Member of Phi Theta Kappa honor society
Timeline
Technology Manager / Digital Media Lead
The Potter’s House
01.2015 - Current
Owner / Digital Media Consultant
Spencer Squared
01.2014 - Current
EFB Administrator
CHC Helicopter
01.2012 - 01.2014
AppleCare Tier 2 Advisor
Apple Inc.
01.2010 - 01.2012
AAS - Business Administration
Tarrant County College
BS - Business Administration
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