Cedric Stevenson

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.

• Maintained accurate inventory records through diligent data entry, updating, and filing.
• Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Logged all data using a warehouse managemet system called P21

• Organized, sorted, and checked input data against original documents.
• Followed established procedures to enter and process data correctly.
• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Completed data entry tasks with accuracy and efficiency.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Managed inventory levels for optimal cost savings and minimal stockouts.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

• Traveled to Shreveport, LA to receive training in customer service from Conn's Home Plus
• Increased warehouse throughput, effectively managing the flow of inbound and outbound shipments.
• Assigned job tasks to workers according to unloading and loading schedules.
• Contributed to cost savings initiatives by identifying areas of waste reduction in material handling processes.
• Answered constant flow of customer calls with minimal wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Monitored and analyzed customer feedback to identify opportunities for improvement.

Certification in Applied Axiological Theory, DISC Behavioral Theory and Values Theory