Cedric Warren-Ross
Galaxy Inc/ Temp Agency
Fort Worth,TX
1
Language
1
Certification
16
years of professional experience
Experienced operations and customer service professional with a background in warehouse coordination, team support, and issue resolution. Skilled in scheduling coordination, problem-solving, and time management. Brings a hands-on approach to supporting smooth operations and strong customer satisfaction.
Work History
Lead Warehouse Associate
3 Months- Picked, packed, and prepared orders according to shipping schedules and customer specifications.
- Operated forklifts, pallet jacks, and hand trucks to move inventory safely throughout warehouse.
- Organized storage locations to improve accessibility and support efficient inventory retrieval.
- Inspected incoming shipments for damage, shortages, and labeling accuracy before stocking.
Operations Assistant
4 Months- Coordinated daily warehouse operations, supporting shipping, receiving, and order fulfillment tasks.
- Updated inventory records in warehouse management systems to maintain accurate stock visibility.
- Prepared documentation for outbound loads, ensuring compliance with transportation and customer requirements.
- Assisted supervisors with scheduling, workflow tracking, and routine operational follow-up.
Customer Service Representative
5 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Drone Operator
3 Months- Monitored flight paths and responded quickly to changing airspace and weather conditions.
- Performed pre-flight inspections and verified drone readiness for safe delivery operations.
- Conducted battery swaps, payload checks, and launch preparations to maintain workflow continuity.
- Documented flight activity, safety observations, and equipment issues for operational review.
Sweeper
3 Months- Swept production floors, removing debris to maintain safe, orderly work areas
- Vacuumed dust and scrap from machinery, walkways, and equipment surfaces
- Emptied waste containers and sorted recyclables according to site procedures
- Reported spills, damaged equipment, and safety hazards to supervisors promptly
Energy Analyst
2 Years 5 Months- Analyzed energy usage data to identify demand trends and support forecasting decisions.
- Collaborated with cross-functional teams to support energy efficiency and conservation initiatives.
- Developed reports summarizing load patterns, billing variances, and operational performance for stakeholders.
- Validated meter and interval data to maintain reporting accuracy and resolve discrepancies.
Operations Supervisor/Front Office Manager
1 Year 7 Months- Supervised daily transportation operations, ensuring on-time dispatch and route execution
- Coordinated driver schedules, load assignments, and service coverage across active shifts
- Monitored safety compliance and reinforced DOT and company procedures
- Resolved delivery delays, routing issues, and service disruptions with dispatch teams
- Trained drivers and support staff on operational standards and equipment handling
- Reviewed trip activity, documentation, and communication logs for accuracy and completeness
Tax Preparer
1 Year- Prepared accurate federal and state tax returns using TurboTax workflows and IRS guidelines.
- Reviewed W-2s, 1099s, and supporting documents to identify deductions and credits.
- Resolved taxpayer questions on filing status, income reporting, and return adjustments.
- Guided clients through e-filing steps, refund tracking, and required tax forms.
Assistant Store Manager
7 Months- Supervised crew operations, maintaining service standards and smooth shift execution.
- Coordinated staffing schedules to support coverage, labor control, and peak-hour demand.
- Trained new hires on POS procedures, food safety, and customer service expectations.
- Managed cash drawers, reconciled registers, and resolved transaction discrepancies.
Sales Associate
6 Months- Assisted customers with product selection, project advice, and order placement across departments.
- Guided shoppers to departments, tools, and materials while resolving questions with product knowledge.
- Operated point-of-sale systems to process purchases, returns, and special orders accurately.
- Maintained stocked, organized sales floor displays and replenished merchandise to support daily operations.
Senior Customer Service Coordinator
1 Year 10 Months- Resolved customer inquiries regarding freight movements, documentation, and billing discrepancies with timely follow-up.
- Coordinated shipment status updates across rail and logistics teams to resolve delays and maintain customer communication.
- Monitored orders, appointments, and delivery schedules using transportation systems to support accurate service execution.
- Processed shipping paperwork, invoices, and service requests while maintaining data accuracy across operational systems.
Stock Control Clerk
2 Years 5 Months- Reconciled stock discrepancies through cycle counts and location verification.
- Coordinated receiving and put-away activities to ensure stock accuracy.
- Processed inventory adjustments for damaged, missing, and misplaced components.
- Maintained accurate inventory records using ERP and warehouse management systems.
Wastewater Treatment Plant Operator
1 Year 4 Months- Monitored wastewater treatment systems, adjusting chemical dosing to maintain compliance and process stability.
- Performed routine sampling, testing, and documentation for influent, effluent, and treatment process conditions.
- Inspected pumps, valves, clarifiers, and filtration equipment to identify abnormalities and prevent downtime.
- Operated sludge handling, transfer, and dewatering equipment to support efficient plant workflow.
Department Manager, Pets, Zone Manager, Asst Mgr
3 Years 6 Months- Managed department operations, ensuring merchandise availability, accurate stocking, and consistent sales floor presentation.
- Monitored inventory levels and initiated ordering actions to support in-stock conditions.
- Coordinated associates to complete freight processing, zoning, and replenishment tasks efficiently.
- Trained team members on customer service, merchandising standards, and safety procedures.
Education
High School Diploma
Skills
Shipping and receiving
Order picking
Loading and unloading
Warehouse safety
Pallet jack operation
Scheduling management
Supply chain
Client relations
Customer service
Attention to detail
Time management
Multitasking and organization
Problem-solving
Certification
Forklift driver
Languages
Spanish
Native or Bilingual
Timeline
Lead Warehouse Associate
Galaxy Inc/ Temp Agency
06.2026 - 09.2026Read More
Operations Assistant
DHL Supply Chain/ Randstad
03.2026 - 07.2026Read More
Customer Service Representative
Bridgecrest Financial
10.2025 - 03.2026Read More
Drone Operator
Wing/ Randstad Agency
07.2025 - 10.2025Read More
Sweeper
Stanley Black & Decker/ My Choice Agency
04.2025 - 07.2025Read More
Energy Analyst
CPS Energy
10.2022 - 03.2025Read More
Operations Supervisor/Front Office Manager
VSR Transportation Inc
02.2021 - 09.2022Read More
Tax Preparer
TurboTax/ Sykes
02.2020 - 02.2021Read More
Assistant Store Manager
Wendy’s/ Emeralds Foods
07.2019 - 02.2020Read More
Sales Associate
Home Depot
01.2019 - 07.2019Read More
Senior Customer Service Coordinator
SaddleCreek Logistics/ Railhead 1
07.2017 - 05.2019Read More
Stock Control Clerk
Mouser Electronics Inc.
02.2015 - 07.2017Read More
Wastewater Treatment Plant Operator
CINTAS, Professional Uniform and Facility Services
10.2013 - 02.2015Read More
Department Manager, Pets, Zone Manager, Asst Mgr
Walmart
04.2010 - 10.2013Read More
R L Paschal High School
High School Diploma
Read More