Cedric Washington
Houston,TX
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
The 99 Cent Store
Houston, TX
03.2023 - Current
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delegated work to staff, setting priorities and goals.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
Store Manager
Zales The Diamond Store
Houston, TX
06.2019 - 03.2023
- Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.
- Created customer loyalty program to increase repeat business from existing customers.
- Implemented security measures such as CCTV surveillance cameras or alarm systems to protect against theft.
- Maintained accurate records of employee performance reviews.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Assistant Store Manager
Cash America
Houston, TX
01.2015 - 10.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Coached and developed store associates through formal and informal interactions.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Dobie High School
Houston, TX06-2014
Texas Southern University
Houston, TXSkills
- Budgeting And Cost Control
- Shrink Reduction
- Leading Staff Meetings
- Staff Management
Certification
Houston Hero Award
Timeline
Store Manager
The 99 Cent Store
03.2023 - Current
Store Manager
Zales The Diamond Store
06.2019 - 03.2023
Assistant Store Manager
Cash America
01.2015 - 10.2019
Dobie High School
Texas Southern University
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