Cedric Washington
Houston,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
The 99 Cents Only Store
11.2023 - 07.2024
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Zales The Diamond Store
02.2020 - 11.2023
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Cash America Pawn
01.2017 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Business And Managerial Economics
Texas Southern University
Houston, TXHigh School Diploma -
Dobie High School
Houston, TX06.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Inventory Management
Accomplishments
- Achieved the 16th national store ranking within 1 year.
- Supervised team of 31 staff members.
Timeline
Store Manager
The 99 Cents Only Store
11.2023 - 07.2024
Store Manager
Zales The Diamond Store
02.2020 - 11.2023
Store Manager
Cash America Pawn
01.2017 - 01.2020
No Degree - Business And Managerial Economics
Texas Southern University
High School Diploma -
Dobie High School
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