Summary
Overview
Work History
Education
Skills
Timeline
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Cedric Webster

High Point,NC

Summary


Versatile Assistant General Manager with 5+ years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Devon Self Storage
08.2024 - Current
  • Make collection calls
  • Interpret customer needs through information based questions
  • Use of computer programs including MIcrosoft office (excel, word, outlook) and CRM systems
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained, and disciplined employees to maximize performance.

Operations Team Lead

Belk
10.2023 - 06.2024
  • Optimize efficiency of the operational process
  • Elevate merchandising and visual experience
  • Drive conversation and connection with customers
  • Place employees in certain areas at the correct time
  • Recognize and reward employees through cultivating individual performance and acknowledgement
  • Input Data required for delivery drivers, as well as RTV (return to vendors) and MOS (Mark out of Stock)
  • Printing off data/ information from company computer programs

Operations Manager

On 3 Moving and Relocation LLC
12.2019 - 09.2023
  • Constant data input for customers
  • Handling daily physical operations of the company
  • This position requires sales to potential residential and office moving customers
  • Must be fluent in realizing and understanding different customer needs
  • Required to be knowledgeable in CRM systems as well as Quickbooks.com and other processing software
  • Jobs require great customer relation skills as well as dealing with employees
  • Deals with insurance regulations
  • Requires constant daily negotiation

Site Supervisor

On 3 Moving and Relocation LLC
12.2019 - 09.2023
  • Contacting customers and ensuring satisfaction, inputting employee data into the system, employee management, lifting boxes and heavy furniture when needed
  • Furniture and bulky item delivery

Crew Member

Trader Joe's
10.2014 - 11.2019
  • Communicating with customers, Operating store cash registers, stocking shelves, lifting boxes
  • Section Leader which consisted of ordering products for certain sections

Education

Associates of General Studies Degree -

Howard University
Washington, DC
01.2011

HIGH SCHOOL DIPLOMA -

ANDREWS HIGH SCHOOL
High Point, NC
06.2009

Skills

  • Computer Skills
  • Team leadership expertise
  • Strategic planning skill
  • Training and development background
  • Business operations background
  • Communication Skills
  • Fast paced environment
  • Quick Learning Ability
  • Physically Fit
  • Dispatch experience
  • Team leadership strength
  • Effective leader
  • Scheduling
  • Delegation
  • Supervisory Position in retail

Timeline

Assistant General Manager

Devon Self Storage
08.2024 - Current

Operations Team Lead

Belk
10.2023 - 06.2024

Operations Manager

On 3 Moving and Relocation LLC
12.2019 - 09.2023

Site Supervisor

On 3 Moving and Relocation LLC
12.2019 - 09.2023

Crew Member

Trader Joe's
10.2014 - 11.2019

HIGH SCHOOL DIPLOMA -

ANDREWS HIGH SCHOOL

Associates of General Studies Degree -

Howard University

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Cedric Webster