Cedrick Blot
Coconut Creek,FL
Summary
Results-oriented customer service professional with over 5 years of experience in addressing and resolving customer inquiries. Demonstrated success in building strong client relationships and consistently exceeding performance benchmarks. Core competencies include conflict resolution, effective communication, and team collaboration. Committed to enhancing customer satisfaction through continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
PAMYSA LLC
Miami, Florida
11.2023 - 10.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Organized purchase and delivery of materials needed for various contracts.
Customer Support Specialist
GREEN ACE LLC
Miami, Florida
08.2021 - 06.2024
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Greeted customers and responded to inquiries in a timely manner.
- Developed proposals and quotes for clients based on their specific requirements.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Organized client meetings to provide project updates.
Customer Care Representative
HADICAD
Miami, FL
02.2019 - 07.2021
- Followed up on emailed or web-submitted patient inquiries within standard response times.
- Interacted positively with family members of patients to explain the situation.
- Communicated with patients to provide emotional support.
- Facilitated communication between non-English speaking patients and medical staff.
Customer Service Representative
Sitel Call Center
New Brunswick, CANADA
10.2014 - 12.2016
- Handled a high volume of inquiries while remaining professional and courteous.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
BBA - Business Administration
COLLEGE COMMUNAUTAIRE DU NOUVEAU BRUNSWICK
NEW BRUNSWICK, CANADA06-2016
Certificate of Technical Studies - SMEs MANAGEMENT
COLLEGE COMMUNAUTAIRE DU NOUVEAU BRUNSWICK
NEW BRUNSWICK, CANADA12-2015
High School Diploma -
MORNING STAR CHRISTIAN ACADEMY
PORT-AU-PRINCE, HAITI05-2013
Skills
- Customer Service-oriented
- Communication
- Patience
- Time Management
- Adaptability
- Attention to detail
- Problem solving
- Empathy
- Conflict Resolution
- Active listening
Languages
French
Native/ Bilingual
Creole
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Logistics Coordinator
PAMYSA LLC
11.2023 - 10.2024
Customer Support Specialist
GREEN ACE LLC
08.2021 - 06.2024
Customer Care Representative
HADICAD
02.2019 - 07.2021
Customer Service Representative
Sitel Call Center
10.2014 - 12.2016
BBA - Business Administration
COLLEGE COMMUNAUTAIRE DU NOUVEAU BRUNSWICK
Certificate of Technical Studies - SMEs MANAGEMENT
COLLEGE COMMUNAUTAIRE DU NOUVEAU BRUNSWICK
High School Diploma -
MORNING STAR CHRISTIAN ACADEMY