Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Cedrick Gaskin

Loganville,GA

Summary

Excellent written and verbal communication skills. Capable of working under pressure while meeting deadlines as scheduled with quality work. Quick learner who can easily adapt to new responsibilities, superior supervisory skills. Cooperative, flexible and dependable; known for getting the job done efficiently

Overview

27
27
years of professional experience

Work History

AP Inventory Coordinator

NAPA Genuine Parts
09.2019 - Current
  • Secure payment information for the delinquent accounts by notifying inquiring customers; establish repayment schedules through contacts with customers by telephone
  • Answer, research, and resolve customer service support calls with Vendors and Location personnel
  • Define, assign and oversee workload and capacity
  • Periodically review policies and procedures to ensure continued, optimal monitoring of our portfolio
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.

AR Solution Center Specialist

NAPA Genuine Parts
05.2014 - 09.2019
  • Maintain up to date billing system
  • Generate and send out invoices
  • Carry out billing, collection and reporting activities according to specific deadlines
  • Monitor customer account details for non-payments, delayed payments and other irregularities
  • Assist in the development of training programs
  • Develop and conduct training to assigned personnel and departments to enhance individual and team performance, capabilities and effectiveness
  • Provide desk-side training and one-on-one tutoring/shadowing to associates when applicable to ensure consistent and uniform delivery of service
  • President of the companies EIC committee
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Coordinated closely with account managers to ensure timely follow-up on open cases and maintain client satisfaction levels.

Supervisor

Suniva Inc.
05.2010 - 05.2014
  • Supervised a team of twelve lab technicians in the production of Solar Cell Modules
  • Ensured all safety, quality, manufacturing and engineering procedures were properly implemented
  • Partnered with the Engineering team to troubleshoot and resolve equipment processing matters
  • Ability to manage vendors
  • Coordinate and provided ongoing process improvement and training initiatives
  • Cross trained with team management to ensure feedback and proper techniques were accomplished
  • Managed new hire process to ensure orientation, manuals and support was provided
  • Ensured Kaizen, 5-S, lean manufacturing procedures were recorded and reported
  • Strong analytical and quantitative skills
  • Familiarity with databases and risk-reporting systems
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Manager

Global Mortgage
01.2005 - 04.2010
  • Sr Mortgage Consultant/Manager, who managed a group of Loan Officers who assisted both new and existing clients in purchasing and refinancing homes
  • Decreased potential liability by conducting quality control audits on Conventional, FHA and VA loans for the Correspondent Lending department maintaining an error rate of less than 4%
  • Work hand in hand with processors, underwriters and realtors to close loans
  • Performed other duties such as training of staff with policy and procedure development
  • Responsible for ensuring credit quality
  • Ensured adherence to credit policy standards, responsive problem resolution, achievement of quality client service, production expectations
  • Evaluate staffing, training, educational needs to staff
  • Experience in reviewing FHA, Fannie Mae and VA guidelines
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

National Action Financial Services
02.1998 - 12.2004
  • Managed 25+ employees on pre-charge off and charge off accounts for 3rd party financial institutions
  • Work directly with Executive Team in achieving corporate goals and resolving challenging accounts
  • Ensures the quality of the assigned portfolio and of the overall credit process in support of the mutually agreed upon credit/client strategy and growth and profitability
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Associate of Arts -

Central Texas College
Killeen, TX
05.1992

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft One Note
  • Pivot Tables
  • AS400 Mainframe
  • Attachmate
  • Melita/Magellan Automated Dialer
  • FACS
  • Oracle PeopleSoft
  • Service Now
  • Teams
  • Discrepancy investigations
  • Microsoft Office
  • Loss Prevention
  • Documentation skills

Military Service

United States Army

Timeline

AP Inventory Coordinator

NAPA Genuine Parts
09.2019 - Current

AR Solution Center Specialist

NAPA Genuine Parts
05.2014 - 09.2019

Supervisor

Suniva Inc.
05.2010 - 05.2014

Manager

Global Mortgage
01.2005 - 04.2010

Supervisor

National Action Financial Services
02.1998 - 12.2004

Associate of Arts -

Central Texas College

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Cedrick Gaskin