Summary
Overview
Work History
Education
Skills
Timeline
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Cedrick Gray

McKinney,TX

Summary

Dedicated Customer Service professional with a strong understanding of service delivery and demonstrated multitasking abilities. Committed to fostering and maintaining professional relationships to enhance profitability and drive positive business results

Overview

9
9
years of professional experience

Work History

Lead Intervention Specialist

Interface Security Systems,
06.2023 - Current
  • Applied robust leadership skills and problem-solving abilities to maintain team efficiency and organize workflows.
  • Recommended improvements to business systems or procedures to meet changing demands.
  • Achieved results by collaborating with staff to meet established targets.
  • Assisted in new hire processing and contributed to existing training programs.

Intervention Specialist

Interface Security Systems
12.2022 - 06.2023
  • Operated in a mid-size command center, monitoring various locations through live audio and video surveillance to reduce inventory loss and enhance customer and employee safety.
  • Managed live monitoring and handled incoming calls to determine appropriate actions for events/issues in client locations, gathering information or escalating to emergency response units (EMS, Fire departments, or police) for intervention.
  • Maintained consistent verbal and written communication with all parties involved to ensure efficient response times and resolution of both emergency and non-emergency events.

Delivery Courier

STAT Overnight Delivery
10.2018 - 10.2022
  • Adhered to company policies and procedures throughout shifts.
  • Welcomed recipients, delivered packages, obtained proper signatures for all deliveries.
  • Loaded items into delivery vehicle safely to minimize damage during transit.
  • Fostered lasting customer relationships by delivering packages punctually, maintaining professional interactions, and responding promptly to inquiries.

Customer Service Representative

Neiman Marcus
08.2014 - 10.2018
  • Ensured customer satisfaction through forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Promptly answered customer telephone calls to minimize on-hold wait times.
  • Provided advice and assistance to customers, paying close attention to special needs and wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Desoto High School& Isteam3d
Desoto, TX
05.2014

Skills

  • Lead Reporting
  • Transport and Delivery
  • Delivery and Trip Logs
  • Customer Satisfaction
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Call Documentation

Timeline

Lead Intervention Specialist

Interface Security Systems,
06.2023 - Current

Intervention Specialist

Interface Security Systems
12.2022 - 06.2023

Delivery Courier

STAT Overnight Delivery
10.2018 - 10.2022

Customer Service Representative

Neiman Marcus
08.2014 - 10.2018

High School Diploma -

Desoto High School& Isteam3d
Cedrick Gray