Cedrick Holliday
Lancaster,Texas
Summary
Proven, hands-on, and high-performing, Senior Supply Chain Manager who leverages over 25 years of experience steering the success of operations, across some of the most competitive segments, domestically and abroad. Demonstrated leadership experience cultivating team-centric cultures that synergistically elevate firms’ growth path, agile acumen to continuously improve processes to reduce costs and fuel productivity, and track record of driving high-impact enterprises’ bottom-line towards the realization of stakeholders’ immediate and enduring goals.
Overview
36
36
years of professional experience
Work History
Operations Coordinator
Illinois Tool Works
Grand Prarie, Tx
01.2020 - 10.2024
- In charge of the Order Management Process. Schedule outbound shipments Process orders at the end of the day. Report open orders. File inbound and outbound documents. Data entry for inventory. In charge of cycle counts. Dock coordination.
Team Lead, Global Returns
Aviall Inc. (a Boeing Company)
Irving, TX
01.2012 - 01.2020
- Key Accomplishment: Celebrated for excellence in fulfillment, specifically for efficiency in processing RMAs and securing an >99% error-free shipping score for new part returns and cores.
- Elevated to help manage a world-renowned aviation aftermarkets parts, equipment, and services firm’s global returns arm, encompassing 40 global locations, >250 OEM suppliers, ~2M parts, including everything from hiring, on-boarding, training, and ensuring the success of 8 FTEs, through return and warranty processing across >200K product categories, alongside household names like: Rolls-Royce, General Electric, Goodrich, and Honeywell.
- Entrusted with Global Returns Team’s operations management, including everything from overseeing its budget, through triaging unit workflow, monitoring employee performance matrix, and crafting yearly reviews.
- Championed lean six sigma and systems process improvements, working closely with team leaders interdepartmentally and OEM partners, among others, to enhance synergies and processes across the supply chain.
Returns Processor
Aviall Inc. (a Boeing Company)
Irving, TX
01.2001 - 01.2012
- Key Accomplishment: Evaluated customer core and warranty returns, issued RMAs and credits, and consistently completed return process up to 10% quicker than expected.
- Tasked with processing returns for the largest subsidiary of the Boeing Company and an industry-leading aftermarket administration processing for new, third-party rebuilt, and OEM overhaul parts, to RMA and crediting.
- Inspected all new parts to be returned to stock, including evaluating part condition, factory packaging, reason for return, date of purchase, among other factors, to support the ongoing health and reliability of Aviall’s robust inventory portfolio.
- Ensured all returns were in compliance with sales orders and customer requirements, accurately reported processing status (e.g. system-to-system updates via Lawson and Catalyst), and updated stock in internal ERP system.
Material Handler
Aviall Inc. (a Boeing Company)
Irving, TX
01.2000 - 01.2001
- Key Accomplishment: Recognized for meeting and exceeding Aviall’s stringent pick and putaway standards, including order lines picked and putaway per hour, pick and putaway accuracy, and per task cycle time.
- Facilitated order fulfillment and inventory replenishment as a Material Handler at Aviall’s North Texas, North American, HQ, including bin and bulk pulling of products for shipment worldwide, ranging from engine parts and modules, to ice protection systems, wheels, and brake parts.
- Operated forklifts, cherry picker, and reach trucks, among other heavy materials handling equipment, to load, unload, stack, and transport materials, across virtually every touchpoint of Aviall’s warehouse operation.
Service Parts & Returns Supervisor
Murray Inc.
Jackson, TN
01.1998 - 01.1999
- Key Accomplishment: Implemented process improvement that accelerated warranty claims processing >15%, improved cost recoveries, and maintained the same overhead, within one year of involvement.
Sergeant, Material Control & Accounting Specialist
United States Army
Kitzingen, DE
01.1989 - 01.1999
- Key Accomplishment: Facilitated the integration of Harvey Barracks and Kitzingen Army Airfield to DoD’s integrated requisitioning system, and was recognized for contributions with the Army Achievement Medal.
- Directed the workflow of up to 13 soldiers in the ordering, inspection, storage, issue, and delivery of equipment throughout the company, ensuring that the operation continually possessed the inputs needed to realize their objectives, while methodically accounting for asset inventory and deployment.
- Conceptualized and implemented reorder points, based on historical usage and forecasted demand, to proactively ensure that stock was never depleted and, particularly, to maximize the uptime of company vehicles and mobile ordnance.
Education
Material Control and Accounting Specialist - undefined
United States Army Quarter Master School
Fort Lee, VAHigh School Diploma - undefined
Jackson Central-Merry High School
Jackson, TNSkills
Supply Chain Operations Management
Lean & Agile Production
Continuous Process Improvement
KPI Benchmarking & Realization
Enterprise Resource Planning
Corporate Budget Management
Return & Warranty Processing
Talent Development & Retention
Strategic Partnerships & Alliances
SELECTED HONORS & AWARDS
United States Army, Arlington, VA, Army Achievement Medal, United States Army, Arlington, VA, Good Conduct Medal, United States Army, Arlington, VA, National Defense Service Medal, United States Army, Arlington, VA, Army Service Ribbon, United States Army, Arlington, VA, Overseas Service Ribbon, United States Army, Arlington, VA, Combat Service Ribbon
ADDITIONAL INFORMATION
- Technology: Microsoft Office Suite (Word, PowerPoint, Outlook, Excel), Salesforce, Catalyst, Lawson, SAP
- Interests: Professional Football, Mentorship, Traveling
Timeline
Operations Coordinator
Illinois Tool Works
01.2020 - 10.2024
Team Lead, Global Returns
Aviall Inc. (a Boeing Company)
01.2012 - 01.2020
Returns Processor
Aviall Inc. (a Boeing Company)
01.2001 - 01.2012
Material Handler
Aviall Inc. (a Boeing Company)
01.2000 - 01.2001
Service Parts & Returns Supervisor
Murray Inc.
01.1998 - 01.1999
Sergeant, Material Control & Accounting Specialist
United States Army
01.1989 - 01.1999
Material Control and Accounting Specialist - undefined
United States Army Quarter Master School
High School Diploma - undefined
Jackson Central-Merry High School