Cedrick Jefferson

Planned work calendar by scheduling appointments and tracking customer service requests.

• Confirmed excellent customer service by quickly resolving 75 customer concerns.
• Removed safety hazards, soiled items, and trash from customer areas.
• Managed financial operations by providing customers with estimates for repair work.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Trained and mentored new employees on company procedures and safety protocols.
• Checked tools and equipment to prevent accidents and injuries.
• Followed safety protocols while working, avoiding accidents and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Generated documentation and information required for customer shipments.
• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Registered vendors and customers on database to maintain updated roster.
• Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Developed strategies to optimize utilization of available resources.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Created reports to provide insights into logistics operations and performance.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe, and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Developed rapport to create safe and trusting environment for care.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
• Performed as subject matter expert for case management processes.
• Coordinated charitable, government, and community resources for patients.
• Met with patients and families to discuss care and plan of action for future.
• Liaised between hospital departments to facilitate effective communication.
• Worked with patients and families to develop future plans and discuss care actions.
• Resolved problems with communication and billing to foster seamless services.
• Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.