Cedrick Jimenez
Raymondville
Summary
Highly motivated employee with desire to take on new challenges with strong work ethic. Willing to make a name for myself and determined to be the best employee there is. Organized and a dependable candidate with a self motivated personality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Raymondville Police Department
08.2022 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Customer Service Cashier
Walgreens
10.2020 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Cashier
Whataburger
11.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
Education
Certification - Wind Energy Technology
Texas State Technical College - Harlingen
Harlingen, TX12.2023
High School Diploma -
Lyford Highschool
8201 High School Cir06.2022
Skills
- Professional Communication
- System monitoring
- Information Security
- Troubleshooting and repair
- Network Troubleshooting
- Troubleshooting systems
- System Repair
- Device Installation
- Vehicle Maintenance
- Electrical Wiring
- Troubleshooting and resolution
- Critical Thinking
- Clear Communication
- Team Collaboration
- Active Listening
- Decision-Making
- Relationship Building
- Data Entry
- Flexible Schedule
- Troubleshooting skills
- Workplace Safety
- Electrical Systems
- Hydraulic systems
Certification
- TCIC/TLETS License - 4/16/2023
- 10-Hour General Industry Safety And Health - 4/4/2023
Timeline
Telecommunications Operator
Raymondville Police Department
08.2022 - Current
Customer Service Cashier
Walgreens
10.2020 - 08.2022
Cashier
Whataburger
11.2019 - 09.2021
Certification - Wind Energy Technology
Texas State Technical College - Harlingen
High School Diploma -
Lyford Highschool
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