Cedrick Queen

• Ensured condominium projects reviews are completed accurately and promptly.

• Ensured project reviews meet internal guidelines and agency guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA, and Non- QM/Investor guidelines).

• Managed high-volume pipeline of 50-70 loans per month.

• Reviewed eligibility of projects through analysis of Questionnaires, Appraisals, Budgets, Financial statements, Reserve Studies, Inspection/Engineering reports, Litigation Docs, Meeting Minutes, Bylaws, Master Deeds, CC&R’s, Insurance Declarations, Deed Restrictions, Leasehold Agreements, and Offering Plans & Amendments.

• Used agency project review systems such as FNMA CPM, FHA HRAP/DELRAP/SUA, FreddieMac Project Advisor, and VA WebLGY and company lending systems

• Relayed project review status (Approved, Suspensed, Declined) to all relevant parties.

• Primary point of contact regarding with HOA boards and representatives, Management Companies, and Developers/Sponsors.

• Maintained an internal database, completed thorough reviews, and ensured data accuracy.

• Provided high level of customer service to Operations, Sales, and 3rd party contacts, by managing the general question and project status inbox, priority review requests, agency questions, Non-QM and non-warrantable questions, exception requests.

• Ulitized phones, email, instant messaging, and video confrenecing software (Teams and Zoom) to address customer inquiries and concerns.

• Conducted training, coaching, and problem resolution to Operations, Sales, and Staff regarding project reveiw requirements.

• Prioritzed consistent and punctual attendance.

• Consistently completed initial review and subsequent condition review of all refinances and purchases for QM loans and non-QM loans
• Analyzed documents for condo projects and PUDs ensuring compliance with all Fannie Mae, Freddie Mac, FHA, VA, and Non- QM/Investor guidelines
• Managed high-volume pipeline of 70-80 loans per month
• Evaluated all HOA/Co-Op project documents including financials, questionnaires, reserve studies, recorded legal documents, litigation docs, appraisals, 40-year inspection certificates, ground lease docs, and title commitments
• Maintained effective communication throughout loan process to insure high level of customer satisfaction
• Conducted training conference calls with condominium department to educate and ensure proper expectations are met
• Handled general questions Inbox regarding status of review, rush requests, agency questions, Investor questions for Non-QM loans, and questions related to condo review process
• Utilized agency condo systems like FNMA CPM, FHA HRAP/DELRAP/SUA, and VA WebLGY and company lending systems
• Handled approx
• 20-40 calls per day to address customer inquiries and concerns

• Assessed eligibility of condominium projects based on documentation review and analysis
• Performed Condo Project Reviews for FNMA/CVAS, Freddie/PWR, FHA, VA, USDA, & Bond loans
• Addressed and resolved inquiries related to condo project reviews with company contacts and outside agencies
• Performed project reviews within established company turn times to maintain high customer service
• Also prioritize rush requests
• Utilized agency condo systems like FNMA CPM, FHA HRAP/DELRAP/SUA, and VA WebLGY and company lending systems
• Mentored/Trained new hire associates
• Handled approx 20 calls per day to address customer inquiries and concerns
• Improved operations through consistent hard work and dedication

• Primary responsibility was to analyze and underwrite legal documents for condominium home loan projects
• Managed priority issues, daily operations goals, communicate with other dept managers, and upper management
• Verified project documents follow corporate and government (FNMA/Freddie Mac, FHA, VA, & USDA) agency guidelines
• Conducted conference calls to educate branch and developer contacts about project review/approval process and to resolve situations
• Participated in team-building activities to enhance working relationships
• Handled 10-20 calls per day to address customer inquiries and concerns

• Primary responsibility was to analyze and underwrite legal documents for condominium home loan projects
• Reviewed loan pipeline of 4-8 project review requests per day