STACY AGUILAR
Carrollton,TX
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Developed strong communication, problem-solving, and client relationship skills in fast-paced service environment. Seeking to transition into new field where these transferrable skills can be effectively utilized. Dedicated to contributing positively to team success and client satisfaction in dynamic setting.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with supply chain management, ensuring efficient logistics operations. Utilizes strong organizational skills to coordinate inventory and shipping processes. Track record of effective problem-solving and maintaining seamless communication within dynamic work environments.
Developed strong organizational and multitasking skills in fast-paced logistics environment. Demonstrates ability to streamline processes and improve efficiency through problem-solving and effective communication. Looking to transition into new field where these skills can drive success and innovation.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
La Familia Auto Insurance
11.2023 - 12.2024
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Monitored incoming emails from customers seeking support or advice.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Resolved customer complaints and issues promptly and professionally.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Processed customer account changes with proprietary software.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Offered additional products or services to enhance customer experience.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders accurately while providing excellent customer service.
- Utilized computer systems to access client accounts and provide solutions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Logistics Associate
Tagg Logistics
01.2023 - 08.2023
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service Agent
Royal Prestige Marketing
04.2022 - 01.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented innovative solutions to streamline workflow processes, increasing overall team efficiency and effectiveness.
- Delivered world-class customer service to internal and external customers.
- Responded to customer inquiries via phone, email and web-based platforms.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
Sales Associate/Customer Service Telemarketer
7Figures/ Liberty Power
09.2019 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated through multiple software applications simultaneously to access customer information quickly and accurately during calls.
- Utilized sales techniques to build customer interest and close sales.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Expanded product reach by identifying new neighborhoods and territories for door-to-door sales campaigns.
- Increased sales volume by effectively training and motivating retail sales team members.
Education
High School Diploma -
Newman Smith
Dallas, TX05.2019
Skills
- Skilled in Spanish Fluency
- Dependable Professional
- Proficient in Package Processing
- Inventory Management
- Client Relations
- Analytical Problem-Solving
- Clear Communication
- Sales Assistance
- Logistics Coordination Skills
- Developmental Coaching
- Client Communication Skills
- Contract Management
- Inventory Tracking
- Quality Assurance Analysis
- Inspirational Leadership
- Inventory Management Software
- Order Processing
- Quality Control Assessment
- Invoicing Management
- Spreadsheet Data Analysis
- Client-Centric Recommendations
- Client Assistance
- Customer Support
- Sales Strategy Development
- Accounts Receivable Management
- Client Account Management
- Call Center Management
- Database Analysis
- Financial Transaction Processing
- Active Listening Abilities
- Database Administration
- Customer Engagement via Live Chat
- Proficient Call Handling
- Customer Service Expertise
- Proficient in Handling Complaints
Personal lines license
LICENSE INF
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
La Familia Auto Insurance
11.2023 - 12.2024
Logistics Associate
Tagg Logistics
01.2023 - 08.2023
Customer Service Agent
Royal Prestige Marketing
04.2022 - 01.2023
Sales Associate/Customer Service Telemarketer
7Figures/ Liberty Power
09.2019 - 03.2022
High School Diploma -
Newman Smith
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