Cedric Kaine Valencia
Information Technology
Santee,CA
Summary
Self Taught novice Network Administrator committed to maintaining technical skills and up-to-date industry knowledge. Currently a student with network administration knowledge, database management and server hosting. And possesses good skills in troubleshooting issues with deductive reasoning and past experience
Overview
9
9
years of professional experience
Work History
Tier 1 SOC/NOC Technician
Lightedge Solutions
08.2023 - Current
- Experience working with Windows and/or Linux server Operating Systems
- Intermediate and advanced understanding of virtualization technologies
- Advanced knowledge of computer hardware and server hardware
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Experience fabricating and running network cables
- Written and updated several documentations to systems, software and procedures.
- Configured and maintained network backup and recovery procedures.
- Performed necessary maintenance to support network availability.
- Dressed and installed fiber cabling and hardware.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Supported users both local and by phone with problem resolution and education.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
NOC Technician
ScaleMatrix
11.2021 - 08.2023
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Maintained thorough understanding of local area and wide area networking and components.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Worked with outside vendors for fiber installations and service.
Automotive Service Technician
Jack Powell Chrysler Dodge Jeep Ram
03.2021 - 11.2022
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Service Technician Novice Apprentice
Sunroad Automotive
06.2019 - 03.2021
- Assisted in rebuilding, replacing, and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed minor maintenance such as replacing gaskets, flushing coolant, and performing tune-ups to vehicles
- Coached by mentor on procedures for completing various types of repairs and maintenance on cars and light trucks.
Lot Porter
Sunroad Automotive
02.2019 - 06.2019
- Maintained physical appearance of lot to attract customers to business.
- Enhanced intake process by greeting and assisting customers promptly.
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved cars according to customer needs.
- Cleaned and organized Technician stalls and Toolroom to regulatory standards of KPA and OSHA code
Information Technology Assistant
West Hills Highschool
03.2015 - 07.2016
- Broke down and evaluated user problems, using ,personal expertise and probing questions
- Worked closely with Students and Staff testing new designs to execute and improve test coverage for new Future Forward Program
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase faculty efficiency
- Configured hardware, devices and software to set up work stations for employees and students
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
Domino's Pizza
04.2016 - 04.2016
- Answered constant flow of customer calls with up to 12 calls in queue per minute
- Implemented company policies and procedures, including health, safety and security
- Trained in loss prevention, visual merchandising and general sales skills
- Offered advice and assistance to customers, paying attention to special needs or wants
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Education
GED -
Home Choice
301 N Mollison Ave, El Cajon, CA 92021Oct 2016
Associate of Applied Science - Computer Science And Programming
Grossmont College
El Cajon, CACurrent
Skills
- Excellent problem-solving abilities
- Problem-solving skills
- System diagnostics
- Advanced computer proficiency
- End-user support
- Hardware installations
- Excellent communication skills
- Network configuration
- Network maintenance
- Vehicle Operation and Assessment
- Diagnosis and Repair
- Attention to Detail
- Hardworking and Dedicated
- OSHA Compliance
Hobbies
Homelab
Timeline
Tier 1 SOC/NOC Technician
Lightedge Solutions
08.2023 - Current
NOC Technician
ScaleMatrix
11.2021 - 08.2023
Automotive Service Technician
Jack Powell Chrysler Dodge Jeep Ram
03.2021 - 11.2022
Automotive Service Technician Novice Apprentice
Sunroad Automotive
06.2019 - 03.2021
Lot Porter
Sunroad Automotive
02.2019 - 06.2019
Customer Service Representative
Domino's Pizza
04.2016 - 04.2016
Information Technology Assistant
West Hills Highschool
03.2015 - 07.2016
GED -
Home Choice
Associate of Applied Science - Computer Science And Programming
Grossmont College
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