Cedric M Hemphill
Salisbury,NC
Summary
Results-oriented professional with 17 years of experience and a proven knowledge of solutions selling with Lease-up experience, search engine optimization, and search engine marketing. Aiming to leverage my skills to successfully fill the Leasing Professional role at your company. Resourceful Assistant Community Manager with several years of experience in property management, staff supervision, sales and marketing efforts, and contract development. Expert at driving occupancy rates and securing long-term tenancy. Results-driven leader seeking to leverage dynamic background into Assistant Community Manager opportunities.
Overview
6
6
years of professional experience
Work History
Marketing / Leasing Specialist
Career Strategies Inc.
10.2019 - 10.2022
- 10/5/2019 - 10/28/2022
- SkyHouse Uptown Landtower Weverly
- Developed customer relationships, Increased customer satisfaction and sales
- Lease up Experience
- Independently conducted one-on-one walk through of vacant units, answered questions regarding service and amenities
- Provide appropriate disclosures when required for new resident screening
- Processed Rent payments & Resident Collections
- Sent out renewal letters to current residents
- Followed up on all guest card leads in order to capitalize on all foot traffic
- Closing ratio 60% on qualify traffic.Utilized
- Ardi/YieldStar/OneSite/Rent Cafe/Knock/Rent Roll/Rent
- Ynamics property management software for daily operation & tasks.Increased occupancy by 30% within the first 6 months of placement.
Leasing Consultant
Arlington Properties
08.2021 - 05.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Increased occupancy through dynamic marketing initiatives.
- Used conflict resolution skills to quickly resolve issues among residents.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Checked rental eligibility by following company's verification process.
- Tracked leads using CRM software and followed up with interested parties.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Conducted background checks on applicants.
Leasing Consultant
EXPERT, Sales Inc
04.2020 - 08.2021
- Cover 48 states worked one on one with ownership
- Lead point man for marketing and advertising
- Handle all aspects of leasing
- Lead point over all social media platforms
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
- Seek and provide information to help companies determine their position in the marketplace
- Prepare reports of findings, illustrating data graphically & translating complex findings into written text
- 90% closing on qualified traffic
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Sales Professional / Floor Manager
BMW/Toyota/Infinity/Nissan
02.2010 - 07.2010
- 20 Sold vehicles per month, developed customer relationships, increased customer satisfaction and sales by 50%
- My closing ratio of 75% on quality traffic
- Average Gross $3000 Per unit producing $60,000 per month revenue for the company
- Annually revenue off sales was $720,000 per year
- Total cars sales for the year 240 units
- Facilitated the internet manager with leads in the direction of increase sells from the internet department
- Assisted the special finance manager follow up on leads of credit challenged customers
- Sales & Leasing consultant for New & pre-owned vehicles for the above makes
- I generate sales leads via our service center, cold calls, emails and social media (I.e Google+, Facebook)
- Relocate inventory to promote dealership and increase customer engagement
- Built value in the company to create repeat business & refers.Assisted the special finance manager follow up on leads of credit challenged customers
- LEASING
Education
B.B.A - Marketing
EAST TENNESSEE STATE
12.2005
Skills
- Conflict Resolution
- Communication
- Leadership
- Active Listening
- Problem-Solving
- Time Management
- Customer Service
- Digital Marketing
- Google Analytics
- Fair Housing Regulations
- Google AdWords
- Social Media Management
- Email Marketing
- Office Management
- Certifications and Licenses
- Business partnerships
- Yardi software proficiency
- Income and expense management
- Team training
- Daily operations management
- Policy administration
- Conflict handling
- Customer relationship management
- Tenant and eviction laws
- Financial budgeting and reporting
- Background checks
- Sales and marketing aptitude
- Issue escalation
Timeline
Leasing Consultant
Arlington Properties
08.2021 - 05.2022
Leasing Consultant
EXPERT, Sales Inc
04.2020 - 08.2021
Marketing / Leasing Specialist
Career Strategies Inc.
10.2019 - 10.2022
Sales Professional / Floor Manager
BMW/Toyota/Infinity/Nissan
02.2010 - 07.2010
B.B.A - Marketing
EAST TENNESSEE STATE
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