Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cedricus Griffin

Houston,TX

Summary

Dedicated and meticulous PCT Dedicated healthcare professional with over 3 years of experience, including 12 months in an acute care setting and a strong background in both patient care and administrative coordination. Eager to bring compassionate care and organizational excellence to a dynamic Patient Care Technician or Health Unit Coordinator role professional bringing more than 4 years of experience readying patients from newborn to gerontology, invasive and non-invasive tests and procedures. Well-versed in flexibility in a hospital, clinic, LTRF, Rehabilitation centers, Bariatric Centers with various others skills and techniques. Proficient in HIPAA, facility and patient Care standards and competent in operating in high-volume, high-stress settings.

Knowledgeable [Desired Position] with solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.

Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.

Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

12
12
years of professional experience

Work History

Patient Services Coordinator

MD Anderson Cancer Center
08.2025 - Current
  • Coordinated patient scheduling, ensuring efficient use of resources and reducing wait times.
  • Managed patient inquiries and resolved issues, enhancing overall patient satisfaction.
  • Developed and maintained electronic health records, ensuring accuracy and compliance with regulations.
  • Implemented process improvements in patient intake procedures, streamlining workflows for staff efficiency.
  • Oversaw daily operations of the patient services department, leading initiatives that aligned with organizational goals.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Used [Software] to maintain electronic patient files, successfully maintaining over [Number] patient files.
  • Resolved customer inquiries through phone, email, and chat channels.
  • Improved customer satisfaction ratings by implementing effective problem-solving techniques.
  • Led customer service team, enhancing response time and customer satisfaction.
  • Trained and mentored new representatives on company policies and procedures.

Customer Service Technician

MSCR
12.2018 - 08.2025
  • Communicated clearly and compassionately with diverse individuals to provide guidance and support.
  • Verified identities and documentation accurately to ensure patient safety and compliance.
  • Managed flow and wait times efficiently, reducing bottlenecks and enhancing the overall experience.
  • Maintained a welcoming environment by organizing and sanitizing work areas before each use.
  • Responded promptly to questions and concerns, de-escalating issues with professionalism.
  • Documented interactions and observations precisely to support continuity of care.
  • Collaborated with multidisciplinary teams to address needs quickly and effectively.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
  • Interact effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Assisted patients with activities of daily living under guidance of nursing staff.
  • Cared for patients by providing personal assistance and ambulation.
  • Collected and processed samples to support lab testing.
  • Communicated with pathology and laboratory staff, physicians and nurses to convey optimal treatments.
  • Diagnosed and resolved technical issues for customers using troubleshooting protocols.
  • Provided exceptional support via phone, email, and in-person interactions to enhance customer satisfaction.
  • Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
  • Managed high call volumes while maintaining a professional demeanor and providing accurate information.
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
  • Trained new staff on best practices in customer service and technical support procedures.

Intermediate Acute Wound Tech

Little River Healthcare
03.2014 - 12.2018
  • Supported 8–15 medical clients daily. Helped diagnose and treat patients.
  • Assisted patients with daily living. Followed nursing staff guidance.
  • Adhered to strict infection control. Verified cleaning of respiratory equipment.
  • Worked with physicians, nurses, and healthcare teams. Aided in procedures and patient care.
  • Monitored and documented vitals. Tracked intake/output in EMR system.
  • Documented observations and baseline measurements in medical records.
  • Interacted effectively with patients, families, and staff. Delivered strong customer service.
  • Questioned patients about medical backgrounds. Collected health history for treatment planning.
  • Supported diagnostics and treatment. Responded to emergencies and equipment issues.
  • Oversaw long-term patient needs. Provided high-quality, consistent care.
  • Reviewed supplies, identified deficiencies and located necessary materials to meet operational demands.

Education

Bachelor of Science - Psychology

Texas Southern University
Houston, TX
12-2024

Skills

  • Dressing Changes
  • Lab Specimens and Collections
  • Medical Histories and Vital Statistics
  • Direct Patient Support
  • Emergency Medical Procedures
  • Taking Vital Signs
  • Supporting Daily Living Needs
  • Basic Life Support (BLS)
  • Blood Sample Collection
  • Mobility Assistance & Transfers
  • Specimen Transportation
  • Critical Thinking
  • Chronic Renal Disease Management
  • Acute and Rehabilitative Care
  • Pulse Oximetry
  • Acute Care Experience
  • Mental Health Care
  • Infection Control Procedures
  • Biohazardous Waste Disposal
  • EMR Systems/ Vista/ Cerner/Epic
  • Strong organization
  • Patient confidentiality
  • Appointment scheduling
  • Patient registration
  • Customer service
  • HIPAA compliance
  • Friendly and outgoing
  • Problem-solving
  • Team collaboration
  • Team leadership
  • Verbal and written communication
  • Phone and email etiquette
  • Policy understanding
  • Training coordination
  • Fee collection
  • Registration and scheduling
  • Resolving problems
  • Insurance forms processing
  • Evaluating quality of care
  • Insurance verification
  • Medical billing
  • Conflict resolution

Timeline

Patient Services Coordinator

MD Anderson Cancer Center
08.2025 - Current

Customer Service Technician

MSCR
12.2018 - 08.2025

Intermediate Acute Wound Tech

Little River Healthcare
03.2014 - 12.2018

Bachelor of Science - Psychology

Texas Southern University