Cedrienna Jones
Portsmouth,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Transportation Aide & Medical Records Clerk
Portside Health and Rehabilitation
01.2019 - 08.2024
- Transported clients to specified destinations safely and on-time.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Delivered patients to appointment locations on time.
- Planned and completed group projects, working smoothly with others.
- Collaborated with dispatchers to ensure timely pick-up and drop-off of passengers at designated locations.
- Increased passenger satisfaction levels with attentive service, responding quickly to requests for assistance or information during transportations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Maintained accuracy, completeness, and security for medical records and health information.
- Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Organized, planned, and directed medical records movements per established policies.
- Streamlined record retrieval processes for healthcare professionals, enhancing overall efficiency.
- Uploaded records to patient's individual vault.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Established and managed policies for completing, coding, signing, and indexing records.
- Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
- Implemented an efficient system for tracking release of information requests, reducing response times.
Certified Nursing Assistant
Portside Health and Rehabilitation
01.2015 - 06.2019
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Documented activities and recorded information in EMR system.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents in preparing for activities and social programs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
Greenbriar Rehabilitation Center
05.2012 - 06.2019
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Documented activities and recorded information in EMR system.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents in preparing for activities and social programs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Observed and reported unusual symptoms and changes to charge nurse.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Certified Nursing Assistant Certificate - Nursing
Tidewater Community College
Portsmouth, VA04.1999
Skills
- Analytical Thinking
- Task Prioritization
- Punctuality
- Adaptive Decision Making
- Transportation Scheduling
- Customer Service Management
- Coordinating schedules
- Documentation Skills
- Time management abilities
- Critical Thinking
- Problem Resolution
- Microsoft Office
Timeline
Transportation Aide & Medical Records Clerk
Portside Health and Rehabilitation
01.2019 - 08.2024
Certified Nursing Assistant
Portside Health and Rehabilitation
01.2015 - 06.2019
Certified Nursing Assistant
Greenbriar Rehabilitation Center
05.2012 - 06.2019
Certified Nursing Assistant Certificate - Nursing
Tidewater Community College
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