CEDRIKA JENKINS
Cleveland,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Regions
04.2023 - 11.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Analyzed customers' financial information to deliver personalized account guidance.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals.
- Collected customer information and completed new account forms.
Customer Service Representative
Concentrix
08.2022 - 12.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Adhered to company guidelines and protocols while representing brand professionally during all interactions with customers.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Responded to customer requests for products, services, and company information.
SHIFT LEADER/Professional Hairstylist
MOXIE / SUPERCUTS
10.2018 - 11.2021
- Handled all Licensed Cosmetologist Duties
- Increased calls and sales by 15%
- Managed receptionists' desk by answering phones, scheduling appointments and processing payments.
- Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Enforced company policies and regulations with employees.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
ASSISTANT SALES MANAGER
RENT-A-CENTER
11.2016 - 12.2018
- Maintained daily records of all transactions.
- Led sales calls with team members to establish sales and customer retention goals.
- Conducted daily effective sales huddles with 7-person team. to identify sales opportunities, discuss strategies and execute new promotions.
- Collaborated closely with management team to recruit top- level sales talent to fill positions within department.
- Promoted exceptional levels of customer service by asking open –ended questions and assisting clients on sales floor.
- Established action plans for team members and helped each person attain objectives.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Administrative Assistant
Indianola Family Medical Group
03.2014 - 09.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
Licensed Cosmetologist -
Goshen School of Cosmetology
Cleveland, MS07.2016
HIGH SCHOOL DIPLOMA -
PARKRIDGE PRIVATE SCHOOL
Long Beach, CA06.2008
Skills
- Microsoft Office Proficiency
- Business Administration
- Document Control
- Customer and Client Relations
- Self-directed
- Excellent communication skills
- Compelling leadership skills
- Exceptional multi-tasker
- Verbal and Written Communication
- Reception Desk Management
- Customer Service
- Professional telephone demeanor
- Appointment Scheduling
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Relationship Banker II
Regions
04.2023 - 11.2023
Customer Service Representative
Concentrix
08.2022 - 12.2023
SHIFT LEADER/Professional Hairstylist
MOXIE / SUPERCUTS
10.2018 - 11.2021
ASSISTANT SALES MANAGER
RENT-A-CENTER
11.2016 - 12.2018
Administrative Assistant
Indianola Family Medical Group
03.2014 - 09.2016
- Microsoft Office Specialist (MOS) - Microsoft.
Licensed Cosmetologist -
Goshen School of Cosmetology
HIGH SCHOOL DIPLOMA -
PARKRIDGE PRIVATE SCHOOL
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