Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cedrina Lloyd

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2021 - 08.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Identified operational challenges and implemented solutions for continuous improvement.
  • Maintained composure and resolved complex customer issues during high volume periods.
  • Collaborated with baristas and other supervisors to improve daily workflows and meet store objectives.


Barista

Courtyard Marriott
02.2020 - 03.2020
  • Provide guests with tailored services that meet their needs and personal preferences.
  • Maintained cleanliness of Bistro and seating area.
  • Followed instructions of senior employees and used teamwork to be effectively productive at peak business hours.
  • Delivering high level of positive and professional customer service with excellent communication.
  • Preparing hot/cold beverages to the highest standard.
  • Maintained all appointed stations to be clean and presentable.
  • Stock, organized, dismantle and clean various stations appropriately as required by opening or closing procedures.

Manager on Duty (MOD)

IHOP
03.2019 - 02.2020
  • Uphold a professional and controlled work environment.
  • Maintained and lead a team of 1 to 10 employees through peak business hours.
  • Managed a business that could hold 60 to 80 guests at once.
  • Accurately kept cash drawer balanced and properly recorded the deposit slip for the day.
  • Consistently made sure products were properly stored and at accurate temperatures.
  • Assist in ensuring that all personnel, equipment, and supplies are prepared and ready to meet the needs of the business.
  • Delegate tasks to crew to ensure quality, cleanliness and teamwork in service.
  • Inform all employees of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service.
  • Assist in conducting orientation and training for new employees.
  • Supervise employee performance and conduct in accordance with company policies.
  • Observe guest reactions to quality of food and service.
  • Review all timecards (or time reports) daily as required by General Manager.
  • Enforce portion control per Standard Operating Procedures Manuals.
  • Check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage.
  • Perform Administrative Procedures such as:
  • Reconcile cash receipts and store bank funds. Ensure that register or servers have sufficient change and bills prior to peak hours of business.
  • Enforce company policy regarding check cashing.
  • Perform other assignments as needed or which may be assigned by the General or Assistant Manager.
  • Be responsible for register reading and daily sales reports.

Server

IHOP
06.2018 - 02.2020
  • Gave quality and fast service to guest.
  • Effectively communicated with guest about the service and timing of their order.
  • Anticipated the needs of the restaurant and guest by being aware of all details.
  • Uphold a professional standard that new trainees could follow and learn from.
  • Observed guests to respond to any additional needs and used communication to provide a better dining experience.
  • Presented check for payment and provided change as needed.
  • Took food and beverage orders, delivered orders, and checked back after delivery of food to ensure guest satisfaction.
  • Effectively communicated and collaborated with coworkers.
  • Able to memorize entire menu including seasonal promotions within a timely manner.

Education

No Degree - Accounting

Arizona State University
Tempe, AZ

No Degree -

Austin Community College District
Round Rock, Texas

High School Diploma - undefined

Hendrickson High School
06.2016

Skills

  • Proficient with adapting, communicating, and stress management in a fast-paced environment
  • Trustworthy, reliable, and empathetic service skills
  • Proficient in problem solving and time management
  • Cash handling
  • Staff management
  • Inventory management
  • Team leadership
  • Problem-solving
  • Customer-oriented

Timeline

Shift Supervisor

Starbucks
04.2021 - 08.2025

Barista

Courtyard Marriott
02.2020 - 03.2020

Manager on Duty (MOD)

IHOP
03.2019 - 02.2020

Server

IHOP
06.2018 - 02.2020

High School Diploma - undefined

Hendrickson High School

No Degree - Accounting

Arizona State University

No Degree -

Austin Community College District

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