Cedris Gleese
Vicksburg,MS
Overview
5
5
years of professional experience
Work History
Quality Assurance Technician
Tyson Foods
12.2023 - 06.2024
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to Type specifications.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Adjusted, repaired and replaced defective parts and materials.
Customer Service Representative
Circle K
06.2022 - 10.2023
- Building relationships with buyers providing information on different products to increase sales and satisfy customers' needs increasing efficiency 100%
- Managed a high-volume influx of customer calls and emails, consistently meeting or exceeding monthly performance targets by efficiently resolving an average of 50 inquiries per day
- Developed and implemented a customer feedback system, resulting in a 20% increase in positive feedback and valuable insights for improving products and services
- Assisted customers in resolving inquiries and concerns, achieving a 90% customer satisfaction rating by providing prompt and effective solutions.
Assembly Line Worker
Eaton
11.2021 - 04.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Boxed, labeled, and transported items to support assembly operations.
Front Desk Receptionist
Holiday Inn
09.2020 - 05.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Inbound Customer Service Representative
Teleperformance USA
05.2019 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Scheduled appointment to resolve more complex issues.
Education
High School Diploma -
Warren Central High School
05.2022
Skills
- Customer Service
- Mathematical Skills
- Transaction Handling
- POS Systems
- Verbal and Written Communication Skills
- Back Office Operations
- Cash Handling
- Interpersonal Skills
- Decision Making Skills
- Problem-solving
- Retail Software
- Time Management
- Product Knowledge
- Microsoft Word
- Microsoft Outlook
- Typing 65 WPM
Timeline
Quality Assurance Technician
Tyson Foods
12.2023 - 06.2024
Customer Service Representative
Circle K
06.2022 - 10.2023
Assembly Line Worker
Eaton
11.2021 - 04.2022
Front Desk Receptionist
Holiday Inn
09.2020 - 05.2021
Inbound Customer Service Representative
Teleperformance USA
05.2019 - 12.2019
High School Diploma -
Warren Central High School
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