Summary
Overview
Work History
Education
Skills
Accomplishments
Receptionist
Cee-dee T Bartley

Cee-dee T Bartley

Customer service
Bucyrus,Ohio

Summary

Looking for a company that cares for its employees, offers a new challenge and room for growth. My previous experience shows my abilities to also perform office administration work. Reliable and upbeat, telecommunication customer service representitive. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

18
18

Years of professional experience

Work History

Telecommunications customer service

Ttec
12 2022 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Provided training to customers to enhance use and understanding of network systems.

Shift Manager

Advanced Auto, Job Skills
03 2009 - 05 2021
  • Committed to inspiring the team, helping the customers succeed and growing the business with integrity
  • Professional level sales and management position capable of supporting functions on both sides of the business
  • Understood store systems, automotive systems, parts knowledge, and able to identify, troubleshoot and project assist for DIY and professional customers
  • Responsible for developing and maintaining professional customer relationships and program growth
  • Was accountable for achieving financial metrics and maintaining service and appearance standards
  • Primary Responsibilities included:
  • Achieved overall store sales goals and service objectives
  • Managed and grew professional customer relationships/sales, including building and holding team accountable to executing customer action plans
  • Ensured execution of inventory and operational standards
  • Coached all team members to deliver on customer expectations (DIY and Professional)
  • Manager of duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties
  • Ability to lead change management
  • Embraced diversity and fostered a respectful environment for both customers and team members
  • Secondary Responsibilities
  • Provided services including battery installation and testing, alternator and starter testing, and wiper installation, and pulling engine codes
  • Success Factors
  • Friendly communication
  • Located and stocked parts
  • Knowledge and skills in safety
  • Executed and trained project and product quality recommendations
  • Advanced parts lookup and sourcing
  • Source from numerous places including special order, FDO, second source, etc
  • Executed and trained all store operational processes and procedures, testing and diagnostic equipment for DIY services
  • Executed and trained inventory systems and store equipment
  • Executed and trained POS and Parts lookup systems
  • Reviewed and analyzed P&L statement
  • Built and grew relationships with professional customers
  • Working knowledge of automotive systems
  • Speak and write English to communicate effectively and built strong relationships with customers, peers, and upper management
  • Used Microsoft Office software effectively (Word & Excel)
  • Calculated figures and amounts such as discounts, percentages, sales increases, and gross profit percent
  • Reviewed and analyzed business reports, such as profit and loss statement (P&L)
  • Held others and myself accountable by inspected work quality and gave feedback in a way that was inspiring.

Lead Service Technician

NTB
08.2017 - 03.2018
  • Inspected, diagnosed, prepared, estimated, repaired, and installed mechanical services including brakes, driveline suspension systems, wheel alignments and oil changes
  • All services were completed in compliance with company policies, procedures and "Quality Standards"
  • Calibrated and maintained mechanical equipment
  • In conjunction with other retail employees, helped to clean and maintain all areas of the retail store and its perimeter
  • Drove customers' vehicles in and out of the shop area and performed road tests
  • Installed, balanced, and repaired tires as needed during peak periods and was responsible for consistently displaying the highest quality of work and customer service
  • Responsibilities include but was not limited to:
  • Diagnose problems and made repairs
  • Performed oil changes, tire installations and alignments
  • Help to maintain shop equipment as needed
  • Safely use the high-powered equipment required for repairs

Service Writer & Technician

Wal-Mart Super Center TLE
03 2013 - 04 2016


  • Identified problems with vehicles using the diagnostic equipment provided
  • Carried out basic auto care and maintenance tasks such as oil changes, tire rotation, and fluid level checks
  • Explained automotive repairs and issues while providing great customer service
  • Kept the work environment and repair shop clean and organized
  • Planned repair procedures using manuals, charts, and experience
  • Delaware Area Career Center, GED, 2009.

Education

Ged - General

Delaware Area Career Center
2008

Skills

  • Troubleshooting systems
  • Educating customers
  • Safety practices
  • Documenting activities
  • Multitasking Abilities
  • Flexible and Adaptable
  • Interpersonal Communication
  • Clerical Support
  • Written Communication
  • Analytical and Critical Thinking

Accomplishments

100% customer service survey scores for most of my time at Ttec

Cee-dee T BartleyCustomer service