Ceferina Guidash
Casselberry,FL
Summary
Detail-oriented professional with experience in shipping, receiving, and operations, seeking to contribute to the Purchasing team as a Purchasing and Receiving Clerk. Proven ability to coordinate shipments, manage inventory, and ensure efficient operations in fast-paced environments. Committed to supporting resort operations with exceptional organizational skills and a focus on accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HomeTeam Pest Defense
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Pharmacy Shipping Clerk
Fortrea
05.2023 - 03.2024
- Packaged product, patient paperwork, and any additional materials accurately and efficiently to the manufacturer's requirements.
- Conducted inventory control and maintained accurate records of products.
- Handled the packaging of hazardous products based on USP 800 guidelines.
- Ensured a clean and safe work environment, adhering to safety protocols.
Operations Administrator
FedEx
01.2022 - 05.2023
- Provided answers to customer questions via phone and email, typically within 8 hours while building connections and nurturing relationships.
- Provided administrative support with accurate document preparation and data entry.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
Package Handler
FedEx
07.2020 - 01.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Keystone High School
Fort Myers, FL05-2018
Skills
- Customer Service
- Team Player
- Data Entry
- Organization
- MS Office proficiency
- Attention to Detail
- Clear Communication
- Problem Solving
Timeline
Customer Service Representative
HomeTeam Pest Defense
05.2024 - Current
Pharmacy Shipping Clerk
Fortrea
05.2023 - 03.2024
Operations Administrator
FedEx
01.2022 - 05.2023
Package Handler
FedEx
07.2020 - 01.2022
High School Diploma -
Keystone High School
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