Ceianna Vaughn
Saint George,UT
Summary
Dynamic manager with a proven track record at Culvers Franchising System, enhancing customer satisfaction through innovative service protocols. Skilled in team leadership and inventory control, I fostered a motivated workforce, achieving significant improvements in operational efficiency and employee morale. Committed to delivering exceptional customer service and driving team success.
Overview
5
5
years of professional experience
Work History
Manager
Culvers Franchising System
03.2024 - 11.2025
- Managed daily operations to ensure compliance with corporate standards and policies.
- Trained and developed team members to enhance service quality and operational efficiency.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Managed and motivated employees to be productive and engaged in work.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Shift Leader
House Of Jump
01.2023 - 04.2024
- Supervised daily operations, ensuring efficient staff workflows and customer satisfaction.
- Trained new employees on safety protocols and operational procedures to maintain high performance standards.
- Managed inventory levels, coordinating with suppliers to ensure stock availability for peak hours.
- Implemented process improvements to enhance service speed and quality during busy shifts.
- Coordinated party logistics, ensuring seamless setup and execution of events.
- Engaged guests with entertaining activities, fostering a lively atmosphere.
- Managed inventory of supplies, maintaining optimal stock levels for events.
- Oversaw cleanup processes post-event, ensuring timely restoration of venue condition.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Retail Sales Associate
Cracker Barrell Old Country Store
02.2022 - 01.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for shoppers.
- Collaborated with team members to replenish inventory and ensure optimal stock levels throughout store.
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash registers at shift end.
- Delivered exceptional customer service to enhance shopping experience.
- Assisted in maintaining store organization and product displays.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Host
Dennys Restaurant
02.2021 - 10.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently using restaurant management software.
- Communicated with kitchen staff to coordinate timely food service for guests.
- Assisted in training new hosts on customer service standards and operational procedures.
- Operated industrial dishwashing equipment for efficient cleaning and sanitation of kitchenware.
- Collaborated with kitchen staff to manage dish inventory and prioritize cleaning tasks effectively.
Education
High School Diploma -
Dixie High School
St. George, UTSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Multitasking proficiency
- Effective time management
- Patience and empathy
- Customer assistance
- Money handling
- Cleaning and sanitizing
Timeline
Manager
Culvers Franchising System
03.2024 - 11.2025
Shift Leader
House Of Jump
01.2023 - 04.2024
Retail Sales Associate
Cracker Barrell Old Country Store
02.2022 - 01.2023
Host
Dennys Restaurant
02.2021 - 10.2021
High School Diploma -
Dixie High School