Ceicily Taylor
Cedar Hill,TX
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
10
10
years of professional experience
Work History
Team Lead/Management(Lockbox)
BNY Mellon
Richardson, TX
07.2021 - Current
- Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
- Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
- Serves as first line supervisor for assignment of tasks and resolution of issues.
- Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Provides product knowledge and technical assistance on moderately complex problems.
- Acts as the teams initial point of contact for issues requiring escalation. Participates in the recruiting process.
- Instructs, assigns, directs and reviews the work of client processing analysts.
- Prepares performance reviews and provides ongoing feedback to staff.
- Helps develop and contributes to the achievement of team objectives.
Operations Coordinator/Team Lead(Lockbox)
CitiGroup
Irving, TX
11.2016 - 12.2020
- Coordinate workflow for all workstreams, ensuring timely completion; allocation of resources where necessary to complete work before next mail drop, correspondence with cross-function teams in New York and Delaware with peers.
- Subject Matter Expert for client processes and consistent team building in Scanning, Data Entry, Processing, and Dispatch functions
- Build relationships and networks across local teams and sites, assisted Senior Vice President with creating process improvements from the Operations Coordinator perspective, ensuring problem-solving skills.
- Workload Transfer, Financial Reconciliation, Transmissions, Processing/Reviewing applications to ensure accuracy
- Review error reports and provide information to management and assist with interview events for temporary staff
- Managed up to 10-30 employees at a time while instructing new hire training activities, providing structure and consistency, conduct quality reviews, and support exception processing
- Support training for development needs of staff as well as required training and outside training development Lean courses
- Performed audits and Mistic functions with my manager; has successfully led VP committee in the manager's absence.
- Collected, arranged, and input information into the database system.
- Meet SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
Licensed Insurance Representative
Travelers Insurance
Richardson, TX
04.2014 - 11.2016
- Providing outstanding customer service for policyholders as to get clarification on insurance documents to update policies and make monthly payments
- Managing insurance policies with agents and underwriters to enhance customer experience through confidentiality
- Successfully processing changes to policies through informed billing and correspondence for efficient procedures controlling risks and retention
- Researching and understanding policies with accuracy to inform policies are up to date with each state under strict guidelines through underwriting guidelines
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for the release of information
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Product Manager
J. Crew Factory
Grand Prairie, TX
07.2012 - 04.2014
- Facilitating associate on-boarding and partner with store director and management with on-boarding to ensure all associates equipped with on-trend knowledge
- Developed and implemented action plans to follow-up with training and ensure content while consulting customers with face to face interaction
- Managed personal shopper performance with client development and productivity with Sales per Hour, with detail for profit and loss experience
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Education
Bachelor of Science - Merchandising/Business
The University of North Texas
Denton, Texas12.2008
Skills
- Electronic Equipment Assembly
- Assignment Delegation
- Employee Training
- Dependable and Responsible
- Work Order Interpretation
- Team Leadership and Coordination
- Work Order Review
- Performance Assessment
- Quality Assurance and Control
- Lean Six Sigma
- Microsoft Office
- Decision Making
- Attention to Detail
- Critical Thinking
- Data Entry
- Key Performance Indicators (KPIs)
- Team Member Motivation
- Workload Delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead/Management(Lockbox)
BNY Mellon
07.2021 - Current
Operations Coordinator/Team Lead(Lockbox)
CitiGroup
11.2016 - 12.2020
Licensed Insurance Representative
Travelers Insurance
04.2014 - 11.2016
Product Manager
J. Crew Factory
07.2012 - 04.2014
Bachelor of Science - Merchandising/Business
The University of North Texas
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