Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ceida Valladares

Tampa

Summary

Accomplished Assistant Manager and Medical Assistant with a proven track record in enhancing customer experience and streamlining operations at AutoZone. Skilled in team leadership and problem-solving, significantly increasing operational accuracy. Excels in fostering strong relationships and ensuring high-quality service delivery, demonstrating exceptional customer service and time management abilities.

Overview

15
15
years of professional experience

Work History

Assistant Manager

AutoZone
03.2019 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

O'Reilly Auto Parts
12.2017 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Medical Assistant

Windsor Nursing Home
05.2011 - 10.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Care Castle ALF
01.2008 - 08.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

High School Diploma -

Chamberlain High School
Tampa, FL
08-2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Team motivation

Languages

English
Native or Bilingual

Timeline

Assistant Manager

AutoZone
03.2019 - 11.2022

Assistant Manager

O'Reilly Auto Parts
12.2017 - 04.2019

Medical Assistant

Windsor Nursing Home
05.2011 - 10.2015

Medical Assistant

Care Castle ALF
01.2008 - 08.2011

High School Diploma -

Chamberlain High School

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Ceida Valladares