Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Empathetic Medical Social Worker with over 14 years of experience interfacing with community liaisons, facilitating individual and group sessions and monitoring conditions of clients to coordinate care. Excellent communicator with knack for building lasting professional relationships.
Overview
20
20
years of professional experience
Work History
Therapist
Passions of Mind Healing Center
09.2019 - Current
Provide substance abuse counseling to clients of The Passion of Mind Healing center in accordance with Passions policies and procedures
Follow policy requirements as mandated by the State of Michigan
Conduct individual, group, and educational counseling sessions
Maintain case records in accordance with Passions standards
Distribute/collect, treatment satisfaction surveys at beginning of treatment, mid treatment and at discharge
Follow up to determine the reliability and validity of the established individual client treatment plan; make recommendations regarding modification to services and service delivery.
Documented patient information, treatment plans, and patient responses.
Tracked progress according to goals for interventions.
Guided clients in development of skills and cognitive behavioral therapy techniques.
Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
Social Worker
Monroe County Health Department
02.2015 - Current
Duties include, but are not limited to; Promoting healthy pregnancies, positive birth outcomes, and infant health and development
Providing psychosocial support and problem-solving assistance
Facilitation of referrals for beneficiaries with risks in the mental health, alcohol abuse, substance abuse, or domestic violence domains
It also includes assisting any beneficiary with basic needs, health education, discharging, and WIC services.
Maintained regular contact with clients by calling and visiting clients' homes.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Coordinated external healthcare professionals to uphold high-quality, person-centered care.
Supported clients and families with empathy and compassion during difficult times.
Assisted clients with navigating and accessing social services such as housing and medical care.
Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
Owner
Jaycee Logistics
03.2005 - Current
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed day-to-day business operations.
Trained and motivated employees to perform daily business functions.
Consulted with customers to assess needs and propose optimal solutions.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Small Business Owner
Hav-a-seat Party Rentals
08.2015 - 06.2020
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Advertised products and services online, on social media, and through traditional campaigns to target ideal consumers.
Participated in business events, conferences, and trade shows to promote products and network with business owners and prospective clients.
Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Promoted business via social media to generate leads and maximize brand identity.
Case Manager
The Guidance Center
12.2013 - 01.2015
Responsible for ensuring all service needs of a consumer are met with linking, coordination, advocacy, negotiation, and referral services through the provision of case management and support coordination services
Monthly monitoring, coordination of services, referrals, and discharge planning
Annual and bi-annual assessments ( Bio-social, Case management, PCP's, lethality)
Delivery of service, HAB waiver, identifies needs of high-risk populations who suffer from mental health, substance abuse, and/or alcohol abuse, and implantation of proper service and products.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Facilitated individual and group sessions to promote positive behavior change for clients.
Monitored clients' progress and tracked client services to provide crisis interventions.
Care Coordinator
Meridian Health Plan
06.2013 - 12.2013
Responsible for the coordination of care for high-risk medical populations.
This position works closely with multidisciplinary care teams.
Assist members with problem-solving issues related to the health care system.
Built strong relationships with clients to deliver emotional support and companionship.
Discussed medical histories with patients to provide the most effective medical advice.
Maintain ongoing documentation
Collect and request additional information as needed and assist with referrals.
Used company software and databases to maintain records of services performed and patient conditions.
Case Manager
The Senior Alliance
08.2011 - 06.2013
Develop participant care plans, including determination of frequency and duration of health related services in collaboration with RN
Provides necessary documentation for caseload under the MAW guidelines
Facilitates and monitors delivery of services
Performs participant in home assessments and reassessments, discharge planning
Monthly monitoring, linking, and coordination of services.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Education
No Degree - Carseat Technician
SafeKids
Michigan
08.2023
Master of Arts -
Spring Arbor University
Spring Arbor, MI
01.2020
Bachelor of Arts -
Spring Arbor University
Spring Arbor, MI
01.2011
Associate of Arts -
Midland Technical College
Columbia
01.2000
Skills
One-on-one support
Crisis Intervention
One-on-one sessions
Client Relations
Business management and development
Employee Development
Staffing
Payroll Administration
Timeline
Therapist
Passions of Mind Healing Center
09.2019 - Current
Small Business Owner
Hav-a-seat Party Rentals
08.2015 - 06.2020
Social Worker
Monroe County Health Department
02.2015 - Current
Case Manager
The Guidance Center
12.2013 - 01.2015
Care Coordinator
Meridian Health Plan
06.2013 - 12.2013
Case Manager
The Senior Alliance
08.2011 - 06.2013
Owner
Jaycee Logistics
03.2005 - Current
No Degree - Carseat Technician
SafeKids
Master of Arts -
Spring Arbor University
Bachelor of Arts -
Spring Arbor University
Associate of Arts -
Midland Technical College
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