Ceirra Campbell
Summary
Positive and detail-focused individual with strong aptitude for organization and data management, ready to excel in administrative support roles. Familiar with data entry and document processing, bringing proficiency in MS Office and database management. Committed to leveraging these skills to enhance operational efficiency and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Processing Assistant III Children Services
Cumberland County Department Of Social Services
02.2024 - Current
- Optimized document review processes, enabling faster approvals while maintaining high-quality standards.
- Implemented process improvements that led to increased accuracy rates in data entry tasks.
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
- Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
- Streamlined data entry tasks for faster turnaround times and increased productivity.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
911 Telecommunicator/Dispatcher
City of Fayetteville Police Department
04.2022 - 02.2024
- Receive emergency 911 and non-emergency administrative calls from the public requesting police, emergency medical or fire service, including hearing impaired calls (TTY) and SMS messages while maintaining 95% protocol compliance
- Maintain contact with all units on assignment; maintain status and location of public safety providers; maintain daily log of all field calls and units dispatched
- Calm and control difficult callers to obtain necessary information to coordinate appropriate responses to calls for service
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
Telecommunicator II
Robeson County Emergency Management
02.2018 - 04.2022
- Under general supervision, provided emergency and non-emergency communication response to public requesting law enforcement, fire, or emergency medical service
- Obtained all necessary information and transmitted same to the appropriate dispatcher or responding agency
- Maintained appropriate logs and documents, recalling citizens when necessary, operating a variety of equipment that included computer system, radios, telephone, and other related equipment
- Assisted with training new employees and completed daily observation reports on their performance
- Performed telecommunication and networking business evaluations.
IMS Associate
Walmart Supercenter
08.2015 - 01.2017
- Responsible for managing inventory
- Taking account for items being brought into the company and items being sold or disposed
- Keeping shelves stocked and organized
- Properly greeting all customers and assisting with their needs
Caregiver
Glenda's Daycare
02.2014 - 08.2015
- Cared for children age ranging from infants to toddlers
- Tended to basic care needs such as; preparing meals, feeding them, changing diapers, and supervising playtime/learning activities
- Assisted with lesson planning
- Maintained a clean and safe environment and communicated with families
- Delivered personal care services, promoting dignity and respect for individuals.
Education
Psychology -
Southern New Hampshire University
Manchester, NH08.2025
General Education -
Zebulon B. Vance High School
Charlotte, NC06.2012
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Leadership
- Microsoft word
- Documentation review
- Deadline oriented
- Document processing
- File management
- Confidentiality handling
- Typing speed
Accomplishments
- Achieved The Life Saver Award through effectively helping with assisting in CPR and providing strong emotional support for a family in need.
- Notary Public
Certification
- CPR certified
- Emergency Medical Dispatch
- Emergency Fire Dispatch
- Emergency Police Dispatch
- Division of Criminal Investigation Software Access
Awards
Life Saver Award
Timeline
Processing Assistant III Children Services
Cumberland County Department Of Social Services
02.2024 - Current
911 Telecommunicator/Dispatcher
City of Fayetteville Police Department
04.2022 - 02.2024
Telecommunicator II
Robeson County Emergency Management
02.2018 - 04.2022
IMS Associate
Walmart Supercenter
08.2015 - 01.2017
Caregiver
Glenda's Daycare
02.2014 - 08.2015
General Education -
Zebulon B. Vance High School
- CPR certified
- Emergency Medical Dispatch
- Emergency Fire Dispatch
- Emergency Police Dispatch
- Division of Criminal Investigation Software Access
Psychology -
Southern New Hampshire University
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