Ceirra Robinson
Clarksville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Grifols
Fayetteville, NC
07.2021 - 03.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Customer Service Representative/Trainer
Teleperformance
Clarksville, TN
06.2019 - 06.2021
- Promoted product to attract customers and generate new accounts.
- Maintained a positive demeanor while resolving issues voiced by customers
- Demonstrated strong interpersonal skills in daily interactions with colleagues, clients, and stakeholders
- Effectively communicated verbally across diverse contexts and audiences.
- Conducted regular performance evaluations of customer service representatives to identify areas of improvement.
- Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
- Ensured that new hires receive adequate orientation regarding company culture and processes prior to beginning work duties.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Developed and maintained training materials and benefits packets for new hires.
- Cultivated relationships with vendors who provide relevant training materials or services.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments, meetings and events for management staff.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Patient Support Aide
Western State Hospital
Hopkinsville
06.2015 - 03.2020
- Assists residents with personal & nursing care needs, e.g
- Grooming, nutrition, elimination, safety & psychosocial needs
- Assists with bowel & bladder retaining program
- Provides incontinence care: observes, collects & documents specimens for laboratory analysis
- Takes & records residents' temperature, pulse, respirations & blood pressure
- Records intake & output on nutritional flow sheets
- Assists residents with exercise and mobility needs by transferring, transporting, positioning, & ambulating
- Uses assistive equipment as required
- Communicates effectively with residents, families, visitors, staff and care team
- Follows facility policies and procedures regarding safety, resident confidentiality, & infection control.
Phlebotomy Internship
Western State Hospital
Hopkinsville
10.2018 - 03.2019
- Prepares and maintains necessary equipment and supplies
- Performs venipuncture, arterial puncture, capillary puncture, and other fluid collection procedures on patients, and ensures specimens are appropriately labeled and identified
- Assists the patient before, during, and after collection of the specimen
- Must maintain patient confidentiality, keep necessary records, and document results.
Direct Support Staff
Sunrise Community
Clarksville
03.2015 - 03.2018
- Identifies and reports any suspected abuse or violations of an individual's rights
- Provides support, assistance, and supervision to meet the needs and goals of the individuals according to their plans
- Ensures that each individual's training, behavior and support programs are being implemented and documented in accordance with regulatory requirements
- Ensures that the health, safety, and well-being of the individuals are protected at all times
- Provides a positive, reinforcing environment that promotes independence and choice
- Follows positioning schedules, uses the proper equipment and assistive devices per plan
- Provides the necessary level of assistance for appropriate diet, texture, and equipment
- Ensures all homes, outside areas and vehicles are well maintained and organized.
Education
Associate in Business -
Bethel University
05.2024
Skills
- Customer service
- Hospital experience
- Patient service
- Vital signs
- Venipuncture
- Medical terminology
- Phlebotomy
- Blood sampling
- Laboratory Experience
- Patient Care
- Human resources
- Database Management
- Data Entry
- Strong interpersonal skills
- Microsoft Word
- Typing proficiency
- Computer Skills
- Excel spreadsheets
Certification
- CPR/First Aid
- CPR
- First Aid
Additional Information
References available upon request.
Timeline
Phlebotomist
Grifols
07.2021 - 03.2022
Customer Service Representative/Trainer
Teleperformance
06.2019 - 06.2021
Phlebotomy Internship
Western State Hospital
10.2018 - 03.2019
Patient Support Aide
Western State Hospital
06.2015 - 03.2020
Direct Support Staff
Sunrise Community
03.2015 - 03.2018
Associate in Business -
Bethel University
- CPR/First Aid
- CPR
- First Aid
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