CEIRRA WRIGHT
Forest Park,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Lead Coordinator
Urban Air Adventure Park
06.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Entered data, generated reports, and produced tracking documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 25 employees.
Operations Manager
Dollar Tree Stores
05.2021 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Trained and guided 10 team members to maintain high productivity and performance metrics.
Assistant Store Manager
Dollar Tree Stores
02.2020 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained 25 staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
BBA - Business Management
Fort Valley State University
Fort Valley, GA05.2023
Skills
- Team Communication
- Document Management
- Contract Coordination
- Workflow Coordination
- Online Marketing
- Customer Service Management
- Report Preparation and Analysis
- Online Writing
- Operational Planning
- Weekly Payroll
- Write Reports
- Communication and Presentation
- Customer Experience
- Administrative Supervision
- Coordinate Schedules
- Motivational Leadership
Timeline
Lead Coordinator
Urban Air Adventure Park
06.2022 - Current
Operations Manager
Dollar Tree Stores
05.2021 - 05.2022
Assistant Store Manager
Dollar Tree Stores
02.2020 - 04.2021
BBA - Business Management
Fort Valley State University
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