Jenee' Hinzey
Jacksonville,FL
Summary
Hardworking, fast learning, and committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices with 10+ years of experience as well as managerial skills. Always eager to explore different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Retail Supervisor/Digital Marketer
Sodexo Campus Services
08.2022 - Current
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Oversaw 3 separate locations for each marketing promotion.
- Trained and oriented associates to maximize team performance.
- Created and promoted all marketing campaigns.
- Conducted meeting to discuss upcoming promotional items.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within each retail space
- Resolved conflicts among staff members professionally and fairly.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement
Food Service Specialist
Sodexo Food Service
01.2022 - 05.2023
- Kept surfaces, tools and equipment clean and sanitized.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained proper temperatures during storage, cooking and serving.
- Learned other teammates' work tasks to train as backup.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Crew Member
McDonald's
01.2019 - 01.2022
- Works well in fast pace establishments
- Efficiently serve approximately 300 customers per day
- Keep customer and food preparation areas clean and well-organized for maximum efficiency
- Verified orders and bagged food orders
- Take orders, prepared foods and processed payments in full-service McDonald's establishment
- Working with food service team members to handle every customer need and build brand loyalty
- Accepts payments and make change to process transactions.
Cashier Customer Service
Family Dollar
03.2017 - 06.2019
- Operate register correctly
- Offer excellent customer services
- Serve approximately 150+ customers per day
- Stock shelves
- Unload truck
- Recover store
- Increased sales by building friendly relationships with customers
- Training for management
Assistant Manager
Dollar Tree
10.2016 - 02.2017
- Answered questions and addressed problems and complaints
- Followed company brand standards
- Managed operations
- Instructed all associates
- Receive vendors
- Manage employees
- Open and close store properly
- Managed approximately 40 incoming calls while serving 200+ customers
Skills
- Attention to detail
- Fast learning
- Critical thinking
- Strong communication skills
- Excellent multi-tasker
- Energetic
- Customer focused
- Time management ability
Accomplishments
- Social media/computer savvy
- Works well under pressure.
- Supervisory skills
- Strong relationship builder skills
- Marketing skills
- Promotional considerations and offer at each job.
Timeline
Retail Supervisor/Digital Marketer
Sodexo Campus Services
08.2022 - Current
Food Service Specialist
Sodexo Food Service
01.2022 - 05.2023
Crew Member
McDonald's
01.2019 - 01.2022
Cashier Customer Service
Family Dollar
03.2017 - 06.2019
Assistant Manager
Dollar Tree
10.2016 - 02.2017
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